I want to appeal a refund decision

Fluteplyr011 wrote:

Except there was no free trial and when I cancelled , it just cancelled auto renewal

Not sure which app you are talking about.

• Yes cancelling a subscription just prevents it from being renewed and you are still able to use the subscription that you paid for until it expires.
• Cancelling a free trial ends the trial immediately and will not become a subscription that you will have to pay for.
• If you previously used a free trial, then you cannot use another one and will instead be charged for the subscription. The subscription will show on the authorization page instead of the free trial before you double click the side button to authorize the charge.

Contact Apple Support directly. click here ➜ Contact Apple Support

Hi. My 2 year old baby accidentally purchased a subscription on Apple TV and almost immediately I called the company to request a refund to let them know that I did not authorize or make the purchase. Apple TV keeps denying the refund which is very unfair, and to make matters worse you can’t even talk to a live agent to fix the problem.

I’m not really sure why this type of thing happens to me ……. I can’t ever catch a break! Having children in the house I try to keep an eye on my phone and acct a, but there may be times I’m just to busy . For the second time in a year Apple has needier me a refund of money paid to them by a year old ! I find it funny that out of my probably 10 requests for app purchases to be refunded immediately only 1 has ever been denied until today , it been the most expensive ever until today when I was denied refunding of all three apps that I didn’t authorize .$ 50 . Yep had $1 , got $50 my birthday and before I even knew it Apple swiped and is refusing. To return it ? How proud you must be , to know that you have taken food from my babies mouth and caused unnecessary stress to a 47 year old woman in stage 4 of her fight with Brest cancer . Thank you Apple for showing such compassion and I must say I’d love to know exactly how that $50 directly benefited whoever denied my claim ? What did you get out of it ?

MR. MAC JIM ID, while I appreciate your input I’m going to politely disagree with you on the the 10 times . First of all every one has a different experience so you can’t possibly imagine why I’ve not implemented enough security measures . For a company that offers 1000s of apps most of which are free or offer a free trial, they should make certain that cancellation of free trials is effortless instead of impossible! Some apps don’t even let you cancel, only give expire dates , which is the case with 2 of the 3 I’m disputing at the moment . One other questionable fact is that they have chosen the two most expensive apps to decline a refund of . No way it is a coincidence.

I made made a terrible mistake by accidentally purchasing item Picsart on App Store no purchase has been declined after I lost my job in January I've been struggling I've requested a refund and it's been refused heartless I feel like this is hard I didn't mean to make the birches where can I send my bank statements to show that there is money in my bank account the money that has been invited to my bank account with someone that gave me money to find petrol in my car to go for interview has been deducted and I'm over my head - I'm trying to dispute this issue as this is really needed to be resolved I really do need money to go for this interview and now I can't please let me know where I can mail my statements to all my stuff that I can show you that this is not been done on purpose I'm really sorry for this problem but please be have a heart and hear me out

This is a user-to-user forum. While people here can listen, they can't actually do anything to resolve this issue. You can contact Apple Support using the Support link at the bottom left of every page of this forum.

Also, your keyboard appears to be malfunctioning. The period key doesn't seem to be working.

I have to disagree with you on the part of “double “ clicking etc… I was playing a game and was able to purchase extra items etc… once I tapped the for instance $1.99 symbol it immediately charged me $99.99 with no option to accept or decline or the option to cancel the transaction whatsoever , this is the game developers way of screwing people over and getting by with it .

I literally had the company respond and say they couldn’t refund on their end but to follow up with Apple. I saved the message and they declined and I have no way to escalate this and show the conversation I have had with the company. How is this legal? I guess my next step is to dispute this with my card?

I know how free trials work. There was supposed to be a 3 day free trial for Facemoji, but I never received it and was charged for the year. And no, I’ve never had the free trial prior. I distinctly remember it stated 3 days free trial and after the free trial, I would be charged unless I cancelled before the trial was over.

Yes, it was the night before it withdrew $76.01.

SealT6 wrote:

Yes, it was the night before it withdrew $76.01.

"The night before" is not necessarily a full 24 hours before. I believe the trials end at midnight.

Except there was no free trial and when I cancelled , it just cancelled auto renewal