Router High-jack
I recently had an DNS server high-jack of my Xfinity router and my MacBook Pro was infected with a ton of malware. We think my computer was being monitored and infected for weeks. I am fastidious about internet security and we have no idea how it happened, but it was incredibly stealth. I took my laptop to my tech who I have used for years and absolutely trust and he wiped it clean and reinstalled everything. MalwareBytes says my computer is clean of any malware, however, my anti-virus will periodically quarantine a ton of files. I run a daily scan, and sometimes it is clean and sometimes it will still find a few PhishingX-gen files. Today it quarantined a ton of files on its own and then I ran a deep scan and it found more.
First, let me say, please do not tell me that viruses and malware cannot infect Macs because that is absolutely wrong. It happened to us. I’ve read where these types of things can get through a back door and still pop up even after an entire computer wipe.
My question is this, who can I talk to at Apple, they are usually never any help. They just say it is not possible to get a virus or malware. Has anyone else out there had anything like this happen and if so, what steps did you take? I am on the verge of just getting a new laptop and starting over, but before I do, I thought I’d reach out here and see if anyone had any other solutions. I just cannot get over the feeling there is something still lurking in my computer.
Earlier Mac models