I cannot make my new Mac mini 2 work because I do not know the password. What can I do????

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Level 1

4 points

I cannot make my new Mac mini 2 work because I do not know the password. What can I do????

The external screen show me the logg on window with my name and the alternatives turn off, restart or rest mode. The machine do not react to my Apple mouse. I do react to my writing in a password, but whatever password I try it only shakes it off. I have had this Mac Mini 2 since it was completely new a month ago. The external screen - a Phillips 27" monitor seems to work fine. But I am beginning to be very fed up of the Mac Mini 2. Any suggestions????

Posted on Oct 9, 2023 1:05 PM

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Answer 1

Top-ranking reply

den.thed

Level 10

82,342 points

Oct 9, 2023 1:24 PM in response to Ned2299

Reset the Password, as per > https://support.apple.com/en-us/HT202860

If that doesn't work, see > https://support.apple.com/en-us/HT212190

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Answer 2

Ned2299 Author

Level 1

4 points

Oct 9, 2023 1:53 PM in response to den.thed

Thank you for your answer. The problem is that I only can see the log in window, and the mini does not react to the mouse. I have even tried to log inn with my Apple-ID. When I ask Apple they think every time that it is my Apple-ID I have forgotten, but it is the password for log in. I start the Mini, the screen comes to life and present the log-in window, I write what I thought was my password, but the Mini just "shakes its head". I have studied and tried what Apple suggest, but without success. The reason may be that I am no data nerd. Any suggestions for a simple man???

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Answer 3

den.thed

Level 10

82,342 points

Oct 9, 2023 4:33 PM in response to Ned2299

You should be able to login with your keyboard.

If not, you may need to dig out, barrow or buy an inexpensive USB mouse, plug that into the Mac mini to change the password and then pair your wireless mouse.

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Answer 4

Ned2299 Author

Level 1

4 points

Oct 9, 2023 11:36 PM in response to den.thed

Thank you for your answer. I am not able to log in with my keyboard - I have tried many times. But I will borrow an "old" mouse from one of my friends and try to make the mini react. Thank your for yours advice :-)

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