The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Left side of headphones doesn’t work
iPhone XS Max, iOS 14
This is user to user support - you can’t make an appointment with a request here.
Try Genius Bar Reservation and Apple Support Options - Apple.
This is user to user support - you can’t make an appointment with a request here.
Try Genius Bar Reservation and Apple Support Options - Apple.
Slide to the bottom; click on Get Hardware help.
If you’re in an iPhone/iPad, it will probably switch to the support app
Choose the hardware you’re having an issue with (or enter your serial #) and the issue; you should get the option to book an appointment at the Genius Bar.
Can you explain what to click at that link.
All I seem to find are chat and phone.
No appointment reservation function.
The software in my phone is not working
Need to make an appointment for today at the Genius Bar to replace my headphones
