iPhone 12 Frozen. Unable to switch off or anything

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iPhone 12 Frozen. Unable to switch off or anything

Screen stuck and none of the buttons work so unable to turn off. The same thing happened once before, in April, but I cannot remember the exact series of events needed to re-sign into account.

I understand this was a “security” issue.

I have been waiting, for about two days now, for the battery to die so that I can then attempt to re-connect.

I realise now that I need assistance from Apple to recover my account.

iPhone 12, iOS 16

Posted on Oct 10, 2023 5:39 AM

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Answer 1

Top-ranking reply

gooofer

Level 2

171 points

Oct 10, 2023 5:55 AM in response to Maggiemootootoo

Good morning!

I would first suggest to force restart the phone:

Press and quickly release the volume up button.
Directly after, press and quickly release the volume down button.
Press and hold the side button until you see the Apple logo.

If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
If your phone still doesn't turn on, contact Apple Support.

To follow up, what do you mean by "re-sign in to account", and "security issue"?

Best of luck,

Bryce

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iPhone 12 Frozen. Unable to switch off or anything

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