IPHONE 11 Frozen, can not hard reset (slide to power off) bc screen frozen

Hello. Not sure if yet another automatic update has screwed up my iphone 11. It has frozen to locked screen. Tried pushing up/low volume and power button in multiple variations only to get the "slide to power off" and "emergency call SOS" and "cancel" feature. The only problem is I can't swipe any of the toggles bc the screen is frozen making my phone USELESS. HELP PLEASE.

Posted on Jan 12, 2024 4:37 PM

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Posted on Jan 12, 2024 6:26 PM

WonderWoman29 wrote:

Hello. Not sure if yet another automatic update has screwed up my iphone 11. It has frozen to locked screen. Tried pushing up/low volume and power button in multiple variations only to get the "slide to power off" and "emergency call SOS" and "cancel" feature. The only problem is I can't swipe any of the toggles bc the screen is frozen making my phone USELESS. HELP PLEASE.

follow steps here Force restart iPhone - Apple Support if done correctly you should see the Apple logo and then release and your phone will reboot.

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Question marked as Top-ranking reply

Jan 12, 2024 6:26 PM in response to WonderWoman29

WonderWoman29 wrote:

Hello. Not sure if yet another automatic update has screwed up my iphone 11. It has frozen to locked screen. Tried pushing up/low volume and power button in multiple variations only to get the "slide to power off" and "emergency call SOS" and "cancel" feature. The only problem is I can't swipe any of the toggles bc the screen is frozen making my phone USELESS. HELP PLEASE.

follow steps here Force restart iPhone - Apple Support if done correctly you should see the Apple logo and then release and your phone will reboot.

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IPHONE 11 Frozen, can not hard reset (slide to power off) bc screen frozen

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