Send in a request for reset apple id password

Hello Queenyana,

We understand that your daughter need to turn off Find My on her iPhone 12. However, she needs access to her Apple ID password. The resource you were reviewing can walk her through the steps that she can take on her new device to regain access to her account:

"Reset your Apple ID password on your iPhone or other trusted Apple device

1. Go to Settings.
2. Tap your name > Sign-In & Security > Change Password.

3. Follow the onscreen instructions to reset your password.

You can also follow this process on a trusted iPad or Apple Watch.

To reset your password on your trusted Mac, choose Apple menu  > System Settings > your name. Then click Sign-In & Security, Change Password, and follow the onscreen instructions.

If you have a new Apple device

If you have a new Apple device or an Apple device that you aren't signed in to with your Apple ID, you can select "Forgot password or don't have an Apple ID?" wherever the option appears.

During device setup, you can find the "Forgot password or don't have an Apple ID?" option on the Apple ID sign-in screen.

After setup, you can find the "Forgot password or don't have an Apple ID?" option in Settings:

• iPhone or iPad: Go to the Settings app and tap Sign in to your iPhone. Then tap "Forgot password or don't have an Apple ID?" and follow the onscreen instructions.
• Mac: Choose Apple menu  > System Settings. Click "Sign in with your Apple ID," then click "Forgot Apple ID or password?" and follow the onscreen instructions."

More details here: If you forgot your Apple ID password

If she is unable to reset the password using those steps, account recovery would be the next course of action to take:

How to use account recovery when you can’t reset your Apple ID password

Thanks for posting in Apple Support Communities.

All the best.