Level 1

84 points

Since installing Sonoma, Preview says "The document ... could not be saved" after editing.

I scan my receipts. I then open the scanned jpg file with Preview to crop the image and save it. Since installing Sonoma on my 2020 MacBook Pro (Intel), after I crop the image, I am unable to save it. Preview gives no explanation. It just pops up a dialog saying

The document “myreceipt.jpg” could not be saved.

This seems to happen in any directory. I don't think this is a permissions problem. The permissions for myreceipt.jpg were -rw-r--r--@. I even changed them to -rw-rw-rw-@ to no effect. (I even made the directory readable/writable to group and other -- no help.) And I applied the suggested (dubious) procedure in (The file couldn’t be saved because you do… - Apple Community) with no effect.

Suggestions?

MacBook Pro 13″, macOS 10.15

Posted on Oct 10, 2023 9:56 AM

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RussInMM Author

Level 1

84 points

Posted on Oct 10, 2023 10:28 AM

For some reason, I'm unable to edit my post. I have significant additional info:

I have confirmed that this is not a permissions issue. It may be a bug in Preview 11.0, though: When I imported the jpg file with Photos and exported it again, the exported file can then be cropped in Preview and saved.

I have always configured my scanner to take a grayscale image of receipts, and the Preview inspector says that my original scanned preview jpg file is set up for Color model: Gray, and ColorSync profile: Generic Gray Gamma 2.2 Profile.

After import/export from Photos, the resulting jpg is Color model: RGB, ColorSync profile: sRGB IEC61966-2.1.

So, perhaps Preview Version 11.0 (1056) has a bug with respect to certain JPEG color model configurations? And this has nothing to do with Sonoma, as it's quite possible I haven't used Preview since it got updated on my system on September 16, 2023.

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24 replies

Tony Rees

Level 1

106 points

Nov 11, 2023 7:48 AM in response to RussInMM

I manage a save but only jpeg. However cannot resize as Preview is all over the place - couldnt make any sense at all. Notice my couldn’t wasnt corrected - thats becasue spelling is another of the “it just works” that doesnt!

pwrdnh

Level 1

13 points

Dec 3, 2023 7:44 PM in response to Cerastez

Okay, I don't know if I am just the lucky one, but in the last couple of weeks or so every thing has been back to working fine, in Preview and iPhoto , at least for my purposes. Other than keeping updated I haven't done anything special. I can edit photos , add text and save.

Wishing everyone the same !!!

RussInMM Author

Level 1

84 points

Dec 4, 2023 2:41 PM in response to pwrdnh

Thanks, pwrdnh! I suspect that a recent OS update (perhaps Sonoma 14.1.2, in the last few days) fixed a library bug that was causing the problem. I've confirmed that I'm once again able to edit and save gray scale JPEGs in the Preview app.

RussInMM Author

Level 1

84 points

Dec 5, 2023 2:51 PM in response to RussInMM

No, I take that back. I thought I had tested editing a grayscale JPG in Preview and successfully saved it -- but just now, I scanned a fresh image in True Gray, and was prevented from successfully saving an edited version. So, the problem is NOT fixed, dang it! At least, not for me.

SiRuWi

Level 1

5 points

Jan 8, 2024 10:10 AM in response to RussInMM

Ah, interesting! A bit weird though since it seems as if when I open a standard downloaded image file without a profile, it automatically gets assigned the Generic Grey Gamma 2.2 Profile when opened in Preview. Seems it would be better to auto-assign a profile which enables the image to be edited.

RussInMM Author

Level 1

84 points

Jan 8, 2024 10:00 PM in response to Cerastez

Cerastez, are you saying that Apple responded to your feedback, and they offered that explanation? If so, it's slightly problematic: It appears that when you select "true grayscale" from the Brother iPrint&Scan, it yields sRGB IEC61966-2.1, which is indeed 8 bit, but that profile is apparently not exclusively grayscale -- though I suspect that's its primary usage.

More importantly, dropping support for a color profile, without any warning or explanation, is most certainly not a "feature". This is an extremely useful color profile, allowing you to save a lot of storage when archiving documents.

Perhaps you didn't really mean that it was a feature. It was a (presumably) intentional deprecation, which is something else entirely.

May 17, 2024 6:31 AM in response to ArchonOSX

I had updated to Sonoma and now un-updated back to Ventura. Sonoma was a pretty big catastrophe for my use case so I am back to Ventura.

That being said, Preview in Ventura works just fine and I can now rotate and flip 16 bit gray photos with no issues.

Not going to update systems again. Everything from now on will be a clean new install.

Happy Day!

Cerastez

Level 1

8 points

Dec 3, 2023 3:52 PM in response to RussInMM

I have the same issue. But it isn't just Preview, Preview, GIMP, and Photos all are unable to save an edited image. They all give the same error.

Jan 16, 2024 9:38 AM in response to RussInMM

There was a question about this in 2019 & it still doesn't work!

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Since installing Sonoma, Preview says "The document ... could not be saved" after editing.