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iphone not charging on MagSafe Duo

Watch charger on MagSafe duo is working, but iphone is not


Posted on Oct 10, 2023 1:27 PM

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Question marked as Top-ranking reply

Posted on Oct 11, 2023 10:58 AM

Hi there penelope140,


If one part of your MagSafe Duo Charger is not working, the first thing we would recommend is seeing if another iPhone charges as expected using the MagSafe Duo Charger or if another charger works as expected with your iPhone. That will allow us to isolate whether the device or the MagSafe Duo Charger is responsible for this issue. Ensure you're following the steps outlined here as well to use this charger: How to use MagSafe Duo Charger with your iPhone and Apple Watch


If this continues with multiple devices, reach out to Apple Support next. They would be the best equipped to look into you available options. Contact them here: Get Support


Take care!


2 replies
Question marked as Top-ranking reply

Oct 11, 2023 10:58 AM in response to penelope140

Hi there penelope140,


If one part of your MagSafe Duo Charger is not working, the first thing we would recommend is seeing if another iPhone charges as expected using the MagSafe Duo Charger or if another charger works as expected with your iPhone. That will allow us to isolate whether the device or the MagSafe Duo Charger is responsible for this issue. Ensure you're following the steps outlined here as well to use this charger: How to use MagSafe Duo Charger with your iPhone and Apple Watch


If this continues with multiple devices, reach out to Apple Support next. They would be the best equipped to look into you available options. Contact them here: Get Support


Take care!


iphone not charging on MagSafe Duo

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