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HomePod Mini won't connect.. Deco mesh router problem?

I have tried setting up two Homepod minis and I get this error every time: "setup failed (-6753)"

I have a TP-Link Deco Tri-Band Mesh Wifi 6 system (x68). QoS is not enabled. Looks like in the Deco app that the homepod accessed the internet but would never show up as an accessory in the home app. So appreciative for help. Thank you!

HomePod mini

Posted on Oct 10, 2023 7:05 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 11, 2023 2:26 PM

Hello EH99,


This page can help out with providing some steps that should be able to resolve issues setting up the HomePod mini: If you can't set up HomePod or HomePod mini - Apple Support


Be sure to check for any available updates for iOS/iPadOS on the iPhone/iPad being used to set it up: Update your iPhone or iPad - Apple Support


Check if you can set up your HomePod after each step:
1. Forget the Wi-Fi network on your iPhone or iPad, then reconnect to the network.
2. Make sure your iPhone or iPad has the Home and Apple Music apps. If you deleted these apps, go to the App store, search for the apps, and tap the Redownload button .
3. Turn on Bluetooth in the Settings app.
4. In the Settings app, tap [your name] > Password & Security and turn on Two-Factor Authentication.
5. In the Settings app, tap [your name] > iCloud and turn on Passwords and Keychain.
6. If you previously added accessories to the Home app, sign in to iCloud on your iPhone or iPad with the Apple ID that matches your home owner ID. To check your home owner ID, open the Home app, tap the More button , tap Home Settings, then tap your name.
7. If you previously added accessories to the Home app, connect your iPhone or iPad to the same Wi-Fi network as your accessories. To check which Wi-Fi network your accessories are connected to, open the Home app, tap an accessory, tap the Settings button , and scroll down to Wi-Fi Network.


Cheers.

1 reply
Question marked as Top-ranking reply

Oct 11, 2023 2:26 PM in response to EH99

Hello EH99,


This page can help out with providing some steps that should be able to resolve issues setting up the HomePod mini: If you can't set up HomePod or HomePod mini - Apple Support


Be sure to check for any available updates for iOS/iPadOS on the iPhone/iPad being used to set it up: Update your iPhone or iPad - Apple Support


Check if you can set up your HomePod after each step:
1. Forget the Wi-Fi network on your iPhone or iPad, then reconnect to the network.
2. Make sure your iPhone or iPad has the Home and Apple Music apps. If you deleted these apps, go to the App store, search for the apps, and tap the Redownload button .
3. Turn on Bluetooth in the Settings app.
4. In the Settings app, tap [your name] > Password & Security and turn on Two-Factor Authentication.
5. In the Settings app, tap [your name] > iCloud and turn on Passwords and Keychain.
6. If you previously added accessories to the Home app, sign in to iCloud on your iPhone or iPad with the Apple ID that matches your home owner ID. To check your home owner ID, open the Home app, tap the More button , tap Home Settings, then tap your name.
7. If you previously added accessories to the Home app, connect your iPhone or iPad to the same Wi-Fi network as your accessories. To check which Wi-Fi network your accessories are connected to, open the Home app, tap an accessory, tap the Settings button , and scroll down to Wi-Fi Network.


Cheers.

HomePod Mini won't connect.. Deco mesh router problem?

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