why my icloud in windows 11 is not updating since june? thanks

hi, i have many apple devices lika mac iphone ipad, i've installed icloud also in my win 11 computer. idon't get why is since june of this year that icloud of my win 11 is not updating. this cause me problem exchangi files. caus right now is like i have 2 different icloud. on updated in apple devices and one in win 11.. i'm still continue to insert files into the one in win 11 and i hope i'll not lose this files if it start updating . can u help me let me understand better what is wrong? thanks

Posted on Oct 11, 2023 1:55 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 12, 2023 6:13 AM

Hello Arci92,


Since your iCloud data is no longer syncing as expected, the steps below can help to further isolate a potential conflict with security software:


Things to check first
Before you change your security software's setup: 
• Make sure that the date, time, and time zone are set correctly on your computer. Learn how to update these settings on a Mac or on a PC
• Log in to an administrative user account, not a guest account. Learn how to do this on a PC
Update to the latest version of iCloud for Windows or update to the latest version of iTunes.
• Make sure that you have the latest software on your Mac or on your PC.
• Make sure that you set up Windows Hello. Learn how to set it up
• Make sure that you only have one type of security software installed. If you have more than one type of security software installed, you might experience performance issues.

Test your connectivity
1. Check your hosts file to make sure that it's not blocking iTunes from communicating with Apple's servers.
2. If you’re having issues using AirPlay, Home Sharing, iTunes, or Remote, test the connectivity between the computers or devices in your house. They should be connected to the same network and subnet in order to function properly.

Test your security software
If you still have trouble after you test your connectivity, your security software could be interfering with your computer's connection with iCloud for Windows or iTunes.

In some cases, it might be necessary to temporarily remove your security software to isolate an issue. Some Internet security apps don’t uninstall completely, so you might need to download and run a cleanup utility for your security software for it to be completely removed.

Work with your security software provider to allow the complete list of ports and services that Apple products use or if you need help with uninstalling their software.


You can also find those steps in this resource: Resolve issues between iCloud for Windows or iTunes and third-party security software - Apple Support


Just let us know if that behavior still persists after working through those steps, and we'll keep moving forward from there.

1 reply
Question marked as Top-ranking reply

Oct 12, 2023 6:13 AM in response to Arci92

Hello Arci92,


Since your iCloud data is no longer syncing as expected, the steps below can help to further isolate a potential conflict with security software:


Things to check first
Before you change your security software's setup: 
• Make sure that the date, time, and time zone are set correctly on your computer. Learn how to update these settings on a Mac or on a PC
• Log in to an administrative user account, not a guest account. Learn how to do this on a PC
Update to the latest version of iCloud for Windows or update to the latest version of iTunes.
• Make sure that you have the latest software on your Mac or on your PC.
• Make sure that you set up Windows Hello. Learn how to set it up
• Make sure that you only have one type of security software installed. If you have more than one type of security software installed, you might experience performance issues.

Test your connectivity
1. Check your hosts file to make sure that it's not blocking iTunes from communicating with Apple's servers.
2. If you’re having issues using AirPlay, Home Sharing, iTunes, or Remote, test the connectivity between the computers or devices in your house. They should be connected to the same network and subnet in order to function properly.

Test your security software
If you still have trouble after you test your connectivity, your security software could be interfering with your computer's connection with iCloud for Windows or iTunes.

In some cases, it might be necessary to temporarily remove your security software to isolate an issue. Some Internet security apps don’t uninstall completely, so you might need to download and run a cleanup utility for your security software for it to be completely removed.

Work with your security software provider to allow the complete list of ports and services that Apple products use or if you need help with uninstalling their software.


You can also find those steps in this resource: Resolve issues between iCloud for Windows or iTunes and third-party security software - Apple Support


Just let us know if that behavior still persists after working through those steps, and we'll keep moving forward from there.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

why my icloud in windows 11 is not updating since june? thanks

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