My contact list is being deleted without my knowledge. What is happening?

Over the past 1-2 weeks I have noticed that my usual contacts and their information are not available on my iPhone . I have done nothing to delete them, in fact I have gone thru my contacts and deleted ones that I haven't used recently, so as to clear up my list of contacts. I keep updating my iPhone, and have just done the most recent one that was suggested. Please help me understand what is going on.

iPhone 13, iOS 16

Posted on Oct 11, 2023 5:49 PM

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1 reply

Oct 11, 2023 6:13 PM in response to ChrisZa2021

The master copy of contacts is on the server that provides your email; your phone syncs contacts from the server. So if you delete an email account, or lose communication with the email server for an extended time, the associated contacts will be removed from your phone.


You can go to Settings/Contacts/Accounts and it will list the email servers that your phone syncs to, and it will also show which ones are sources for contacts.


Another possibility is if you share an Apple ID with someone else, any contacts they add or remove will also be changed on your phone.



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My contact list is being deleted without my knowledge. What is happening?

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