5G not working on my iPhone 14 Pro

Question

5G not working on my iPhone 14 Pro

As long as my iPhone 14 Pro is on WiFi, I can access any app, iMessage, or Safari. The second I turn it off, 5G refrains from working and will not connect. This happened after connecting to a cruise ship onboard WiFi. Not sure if that has anything to do with it. I have the AT&T Premium Plan with unlimited everything with no slowing after a certain data point, so I’m not sure what’s going on. I’ve updated iOS, done a soft reset with the phone, blah, blah, blah, and still can’t figure it out. In the meantime, my husband’s iPhone 8 plugs right along with no issues. I’ve had to use HIS hotspot for service when WiFi-less. Ha! Help please?

[Re-Titled by Moderator]

iPhone 14 Pro, iOS 17

Posted on Oct 12, 2023 2:13 AM

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Answer 1

Top-ranking reply

Dogcow-Moof

Level 8

36,815 points

Oct 12, 2023 12:34 PM in response to Myfaithandhope

5G is a cellular feature, so you should contact AT&T for help with this issue; they may need to reset some account settings on their end.

Have you tried traveling to a different part of your area to see if 5G connects there to rule out issues with your local cell tower?

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Answer 2

Oct 12, 2023 8:13 PM in response to Dogcow-Moof

After hours of troubleshooting and refreshing, resetting, etc., etc., I gave in and called AT&T. It couldn’t be a phone problem if I can access apps with WiFi, right? Yes! AT&T did refreshing on their end, and it fixed the problem. Thank you for your suggestions!

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Answer 3

Dogcow-Moof

Level 8

36,815 points

Oct 13, 2023 12:44 AM in response to Myfaithandhope

Glad you got it sorted!

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5G not working on my iPhone 14 Pro

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