Mute Doesn't Work With Macbook and Airpods Pro 2

I'm trying to find out if this is a known issue or intended?


I have the following:

  • Airpods Pro 2 with USB C
  • MacBook Pro 2.3 Ghz Qaud Core Intel i7
  • OS: Ventura 13.6


While I'm on a Zoom call, when I press either side of the earbud once, mute doesn't work at all. Holding it just turns Transparency mode on or off. This seems to be the case where mute doesn't work regardless of what I'm using.


What is going on?

MacBook Pro (M1, 2020)

Posted on Oct 12, 2023 10:03 AM

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Question marked as Best reply

Posted on Dec 14, 2023 6:36 AM

This functionality was part of the Sonoma announcement combined with firmware 6A300/6A301 for the AirPods but it doesn't appear to work (yet)

All I get on my MacOS devices is the "cannot control mic with AirPods" notification, yet on mobile devices the function works perfectly.


I'm now on 14.2 but still get the same notification. It would be nice if it was either acknowledged or even better, implemented, as it is a pretty useful feature to have when on a call.

22 replies

Oct 13, 2023 1:30 PM in response to Jeff_W.

Yea, so on the iPhone I have no problems, on the Mac, I can't find my airpods outside of the Bluetooth system preferences area and that doesn't have any options to adjust touch control. Even the Sound system preference area doesn't have it.


Another note, I'm not logged in with an Apple ID on my macbook (nor am I allowed to as it's a work computer) if that makes a difference

Feb 26, 2024 5:23 PM in response to jefferyvma

Maybe I'm barking up the wrong tree, but I too have this issue where I cannot mute my AirPods Pro 2nd Gen when watching a program on my Apple TV 4K. Attempting to mute with a single press of the stem pauses the video stream. I want to mute commercials, not pause the track. It's a bit of a mystery. I have this function with my Shure RMCE-TW2 bluetooth earbuds but not with the AirPods Pro?


Thanks

Apr 13, 2024 4:53 AM in response to wingett01

Hi all,


just an update on this. I have recently updated my Mac to Sonoma 14.4.1 - happened to be using my AirPods on a Teams call and just on the off-chance, pressed the stem to mute it. Was expecting to see “AirPods cannot control Mic” but believe it or not, I got “Mic off” and Teams muted.

i do believe it’s finally available as it was originally announced.

Thank you Apple!



Mute Doesn't Work With Macbook and Airpods Pro 2

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