False claims of liquid damage

Yes, happened to me too at the Apple Store in Hornsby NSW (Sydney). I had the battery replaced in my 2018 MacBook Pro for $AUD409. It lasted about three weeks and then would not power on at all so took it back and they assured me that the new repair would be covered under the warranty of the first repair. Two weeks later they claim there was liquid damage, caused by me, and will not fix it unless I pay another $471. I told them no liquid got into the unit at all and they would not provide me evidence that it did. I escalated this with Apple Support again and NSW Fair Trading but to no avail.

My Macbook Pro died with three months of the Australian consumer warranty left. I sent it to Apple confident the repair would be free but a few days later was told there was water damage on the logic board and the repair would cost $2500. I've never spilled water on it and am very careful with it.

I needed my laptop back for work and so decided just to pay the bill so I could have my computer back ASAP. I suppose it's possible that the high humidity in Sydney recently caused water damage but it still seems really suss. If'd I'd known how sensitive the Macbook was and it would cost more than half the value of the computer to repair it within three years of purchase I definitely wouldn't have bought it!!

 I recently had an issue with my 13-inch Apple MacBook Pro not charging properly, so I took it to an Apple store for assistance. They informed me that my device had an extended warranty period, so it was most likely that they would fix it for free. However, a few days later, I received an email from them stating that my device had liquid damage, despite the fact that it had never come in contact with any liquids. They quoted me a repair cost of around $900. I genuinely feel that this is a money-making scam.

I’m getting hit with this issue right now my laptop has never came near water. Then when I need to get it fixed because my cat walked OVER MY keyboard it turns off. I still hear a boot up sound but no display. Took it to Genius Bar but their reset Mac thing didn’t work because my laptop with a disconnected display got into safe mode while me trying to reverse the keys my cat pressed. When trying to book on the phone even the customer representative to just make a order to send OUT MY MacBook tried to state that I will automatically be billed $99 $199 without my warranty then I told her did you see any damage on my computer when I showed you on camera then says no. Then proceeds to tell my that my MacBook will go under coverage. I mailed in my computer it got delivered at around 6 am then right at 8 am they put my repair on hold saying “will need more information” doesn’t ask for more information then today asks for more information but then the information they need is “There is damage resulting from liquid contact in the main logic board that is not covered by Apple's Limited Warranty, an AppleCare plan, consumer law, or the original quoted cost of the repair.

There is damage resulting from liquid contact in the main logic board that is not covered by Apple's Limited Warranty, an AppleCare plan, consumer law, or the original quoted cost of the repair.

There is damage resulting from liquid contact in the main logic board that is not covered by Apple's Limited Warranty, an AppleCare plan, consumer law, or the original quoted cost of the repair.

There is damage resulting from liquid contact in the main logic board that is not covered by Apple's Limited Warranty, an AppleCare plan, consumer law, or the original quoted cost of the repair.” That’s within my “description for my repairs” what kind on scheming scam is this their details about my broken laptop is that it’s not covered by my warranty so we will require an additional $299 so you wasted your money thinking you invested the security of your product when buying a warranty that they make up to be voided. This is horrible and will be my last last ever Apple product I will make sure my future kids won’t touch a finger on Apple. So ofc I’ll be returning my laptop in hopes that they don’t decide to damage it even further so that my computer definitely work. So I’ll give an update if I hear my boot up sound anymore. If I don’t hear it then I know for sure that they have damaged my computer.

Ty2525 wrote:

Water damage indicators inside the device can easily be tripped via humidity, if this happens, they will not accept any responsibility for the device.

No, really, they can't, at least not for normal humidity as outline in the operating parameters.

• Relative humidity: 0% to 90% noncondensing

This is happening with me right now! My screen cracked, I took it in to be replaced. It is still covered by AppleCare so they originally quoted me $99, which is better than I expected. They took it and I got an email saying they found liquid damage in addition to the cracked screen and that I need to pay an extra $200! They only gave me two options: pay $299 or have it returned to me broken!

I make sure to never have ANY liquids around my computer since the time my pet knocked over a glass of water and completely broke my laptop years ago. It makes me so sad that this is happening to other people too, it really seems like a scam to get more money for Apple.

What's then the result from NCAT? A decision is supposed to be binding. Did they rule in your favour? I was tempted to go to NCAT myself

Hey was this resolved ??

My matter with Apple is still ongoing but it is certainly getting interesting so watch this space.

Hello~ Are you insinuating Apple is doing this on purpose? I find that to be ridiculous if that is indeed what you are implying.

~Katana-San~