iPhone 15 Pro Photos are Dark

Just spoke to Apple... They told me that images taken in HDR can only be viewed on a device that also has the same HDR settings. Those setting are embedded in the image file apparently. When I try to export an image, it's adjusts it to a JPG and I lose all the HDR enhancements. There is no way too "turn off" HDR on the 15 Pro. I feel stuck with this now. I can see beautiful images on my phone, but can't send them anywhere. UGH

I have an Iphone 15 plus with the same problem, for me it worked by higher the exposure to 0.7 or 1.0 in the settings for the camera before the photo was taken, then I think the pictures turned out so much better.

Ssup66 wrote:

My trade has everything to do with me taking photos for Content. Not actually sure your comment is very helpful on a forum! For help.

If your camera doesn't work properly, you need to have Apple look at your phone. I asked you want they told you in my first response but you haven't answered that. Did you have Apple run diagnostics on your phone?

Start here:

Genius Bar Reservation and Apple Support Options - Apple

If people don't take their phones to Apple for diagnostics, Apple has no way of knowing what's actually happening. Feedback is great but it's subjective. The diagnostics give Apple hard data.

It appears to be an on-screen display issue. The best test you can do is to print the photos or sync them via Google Photo or Google Drive while maintaining the original quality and view them on another phone or directly on a PC/Mac.

This is a known issue. Anyone experiencing this needs to open a case with Apple ASAP

Turning off HDR has improved my photos a lot!

Hello cinsng,

Thanks for getting back to us with those additional details. We want to make sure you reach the right team for help with this issue. We recommend that you contact Apple Support directly to investigate this issue further. Depending on your region, you might be able to contact them here: Get Support

Thanks.

UPDATE: I went to my

local Apple Store and had help from the Genius Bar. They agreed that there is something wrong with my camera. They replaced my entire phone. We tested the new one out in the store and compared the two phones - it seemed the saturation on my original phone was off. However, the Apple Store has no natural light in it(natural light is where I’ve noticed the main issue of the darkening) so we couldn’t truly test it out. When I got to my car and in natural light, it did the EXACT SAME THING. This is infuriating!

I encountered a similar issue as well. After adjusting the settings, specifically disabling the "Prioritize Faster Shooting" and enabling "RAW," I noticed some improvement in reducing graininess. However, adjustments could not avoid to washed-out colours in common scenes and an eerie transformation of human faces. The front camera's performance is also disappointing in all conditions, resulting in subpar image quality, dark and washed-out colours. I had high expectations for the iPhone 15 Pro, but it appears to perform worse than older iPhones and Android devices. I hope that this discussion gains visibility, and I look forward to Apple addressing these concerns and problems for its customers.

I’m posting the same type of content/response everyone else has posted on this thread. I have the iPhone 15 Pro and it has the same dark photo issue as others are reporting on this thread and other threads. I also had the iPhone 14 Pro which had the same dark photo issue. I did submit multiple tickets and Apple indicated they are aware of the dark photos but do not have a planned fix. Quoting an Apple employee I spoke to: “Instagrammers like it“. They don’t plan on fixing it because they don’t see it as “broken”. I finally did resort to going back to my iPhone 13 Pro as it is the last model that takes photos with accurate color and lighting. I don’t suggest getting rid of your iPhone 15 Pro and going to the 14 pro, as the camera is the same. The 15 pro has some great features, like the action button and other features that I found useful, it’s also really light due to the titanium… but I take a lot of pictures so for me the camera was more important. I want true to life color and lighting when possible. Regardless, I did submit a ticket as others have suggested in this thread. Thank you.

Guys I wanted to update you all.

i have called apple and they are happy for your phone to be sent away and for them to try and fix it.

however I have decided to go via O2 and they have offered me a brand new iPhone. They have told me they haven’t had many complaints when it comes to the iPhone 15 pro max … they also stated it could just be a “bad batch” so let’s hope you can all contact your contract company or go via apple for a solution.

It’s absolutely not the screen protector, and it’s nothing that Verizon can fix. It’s an issue/bug with the iPhone 14 pros and the iPhone 15 pros. It’s something Apple needs to address. You can submit feedback here: Feedback - iPhone - Apple

So initially I thought switching the setting to HDR might have made a difference but actually it hadn’t so I went into store and after discussing with staff there, they said it must be a software issue… we can only hope Apple get enough complaints and they fix it soon… hopefully they are working on it already.. I did exchange my phone and it’s the same.. advice for now is to use the auto adjuster on edit to balance the lighting etc… not ideal but will do for now.. wondering in the meantime if there are other free camera apps worth using that produce pics which don’t need editing… could anyone recommend any please? Thank you x

I’ve read that it’s an issue with the post processing software. There’s someone on this thread stating we need to simoly read the instructions on how to use the camera (lol!) but it’s not a user error; it’s a hardware/software error. I hope you put in a ticket about the issue here:? Feedback - iPhone - Apple

You likely don’t know what true tone is supposed to be or have not had an iPhone 13 Pro or earlier. The iPhone 15 Pro has an issue with its photo processing system. And it all phones not just some of the phones. And if you read the rest of the thread you’ll see that they have not offered to fix yet, people have to put in the tickets using the Apple feedback form.