Safari can’t open the page because the server can’t be found

I’m using an iPhone XS Max running iOS 16.7.1, without a VPN. When I click a link to this one particular website or from search result sponsored adds I get the error in the title of this.

I’ve cleared the cache and history, restarted, force restart, added the Google DNS server 8.8.8.8 and still can’t access the website.

I’ve also tried from my iPad running iPadOS 16.7.1 without a VPN and get the error.


If I click the same link on my Windows PC using Edge, the page opens as expected.

Posted on Oct 13, 2023 3:20 PM

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Posted on Oct 20, 2023 4:49 PM

I solved my issue. Currently I am using Frontier that provided me an Eero mesh system for my home wifi. After trying to narrow the problem down, I found out that if I use my cellular phone data, I do not have an issue on opening up the sponsored website, but, as soon as I connect to my home wifi, I get the message "Safari can’t open the page because the server can’t be found". I called Frontier and they remotely did something to my Eero unit and rebooted it. After the reboot, I do not have anymore issue clicking on any sponsored sites. Hope this helps


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Question marked as Top-ranking reply

Oct 20, 2023 4:49 PM in response to R. Matt C.

I solved my issue. Currently I am using Frontier that provided me an Eero mesh system for my home wifi. After trying to narrow the problem down, I found out that if I use my cellular phone data, I do not have an issue on opening up the sponsored website, but, as soon as I connect to my home wifi, I get the message "Safari can’t open the page because the server can’t be found". I called Frontier and they remotely did something to my Eero unit and rebooted it. After the reboot, I do not have anymore issue clicking on any sponsored sites. Hope this helps


Oct 14, 2023 3:04 PM in response to R. Matt C.

Greetings R. Matt C,


Thank you for using Apple Support Communities, it's great to have you here.


For this issue, we want to recommend that you start by reviewing the troubleshooting steps in this article and seeing if you are able to get this resolved after completing them: If Safari isn't loading websites or quits on your iPhone, iPad, or iPod touch - Apple Support. That resource touches on this exact issue so it's a really solid place to start, and we are hopeful that it will do the trick for you.


We hope this helps!


Cheers.

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Safari can’t open the page because the server can’t be found

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