Transfering to new iphone software update failing

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Level 1

9 points

Transfering to new iphone software update failing

I'm trying to transfer data from my iphone XR to a new iphone 14. However, the new phone keeps trying to install IOS 17.0.3 on the transfer but it keeps failing. It attempts to download and takes an age, then simply says I need to download again. There is no option to skip the software update. I've tried multiple times. What are the solutions? Is it a faulty phone? is there a way to transfer the contents of my current iphone if I setup the new one without transfer. eg. transfer after its set up?

iPhone 5, iOS 9

Posted on Oct 13, 2023 9:16 PM

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Answer 1

Top-ranking reply

6x6

Level 6

15,920 points

Oct 18, 2023 5:58 PM in response to cdowonline

Other users have encountered a transfer problem if the new iPhone updates iOS during the transfer.

If this is your case, stop the update and configure your iPhone as a new iPhone, i.e. without transferring data. This will allow you to update iOS.

To stop the update, force the iPhone to restart:

A quick click on the volume+ button.
A quick click on the volume- button.
Hold down the side button until the Apple logo appears. This can take up to 20 seconds.

Then, erase the iPhone (Settings > General > Transfer or Reset iPhone and tap Erase Content and Settings) and then set it up again, this time by transferring the data with quick start.

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Answer 2

D0nna200

Level 1

8 points

Dec 10, 2023 4:41 PM in response to cdowonline

Having the exact same problem today! And unfortunately don’t have a Mac to try and fix it from the suggestions above…hopefully you’ve been able to figure it out!!

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Answer 3

Sean_B1

Community Specialist

Oct 14, 2023 6:17 PM in response to cdowonline

Hello cdowonline,

We would like to see how we can help. Are you using an iCloud backup, a backup on a computer, or using Quick Start? Have you tried setting up the iPhone without transfering your data and then updating? If your iPhone XR is running iOS 17.0.3, then the update will need to happen before transfering your data. Once complete, you can restore from a backup or use Quick transfer after resetting the iPhone.

Cheers!

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Answer 4

cdowonline Author

Level 1

9 points

Oct 18, 2023 4:41 PM in response to Sean_B1

Thanks for the reply Sean.

I've been trying to restore via data transfer. Have taken all the steps. ie backed up icloud on current phone XR. Updated to the latest software. But the new phone simply won't download the new software. It downloads, then prepares the software then asks me to download again.

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Answer 5

BrianK90

Community Specialist

Oct 18, 2023 4:55 PM in response to cdowonline

Hey cdowonline,

Thanks for letting us know. Since the updating process keeps failing to happen on your new iPhone, let's try downloading and installing the update using a computer method next:

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support

Update your iPhone, iPad, or iPod touch using your computer

1. Open a Finder window on a Mac with macOS Catalina or later.

2. Connect your device to your computer.

3. Select your device in the left sidebar of the Finder window. Learn what to do if you don't see your device.

4. Click General, then click Check for Update.

5. Click Download and Update. Continue by following the onscreen instructions.

6. If asked, enter your passcode. Learn what to do if you don't know your passcode.

Let us know if this helps!

Best regards.

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Transfering to new iphone software update failing

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