Apple Watch Series 5

I did a factory reset on my Apple Watch Series 5 since I haven’t used it in years. I keep getting an error message when trying to set it up.


“Unable to Check for Update Checking for a software update failed because you are not connected to the Internet.”


I am connected to the internet and I have tried restarting my devices and don’t know what else to do. Can anyone help?

Posted on Oct 13, 2023 9:54 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 14, 2023 6:35 PM

Hi phenry98,


Thanks for posting in Apple Support Communities. The error you mentioned sounds similar to that found in If you see 'Unable to Verify Update' when updating Apple Watch - Apple Support. We'd recommend following all sections and steps there. For instance, if paired with your iPhone, the following section may help.


"Unpair and update your Apple Watch

  1. Keep your Apple Watch and iPhone close together as you unpair them.
  2. Open the Watch app on your iPhone.
  3. Go to the My Watch tab, then tap All Watches at the top of the screen. 
  4. Tap the info button  next to the watch that you want to unpair. 
  5. Tap Unpair Apple Watch.
  6. For GPS + Cellular models, choose to keep your cellular plan. 
  7. Tap again to confirm. You might need to enter your Apple ID password to disable Activation Lock. Before erasing all content and settings on your Apple Watch, your iPhone creates a new backup of your Apple Watch. You can use the backup to restore a new Apple Watch.

Next, set up your Apple Watch with your iPhone. When asked whether you want to set up as new or restore from a backup, choose to set up as new. Then follow the onscreen instructions to finish setup. If you want to update to the watchOS beta, reinstall the beta profile after setup is complete."


Take care.

1 reply
Question marked as Top-ranking reply

Oct 14, 2023 6:35 PM in response to phenry98

Hi phenry98,


Thanks for posting in Apple Support Communities. The error you mentioned sounds similar to that found in If you see 'Unable to Verify Update' when updating Apple Watch - Apple Support. We'd recommend following all sections and steps there. For instance, if paired with your iPhone, the following section may help.


"Unpair and update your Apple Watch

  1. Keep your Apple Watch and iPhone close together as you unpair them.
  2. Open the Watch app on your iPhone.
  3. Go to the My Watch tab, then tap All Watches at the top of the screen. 
  4. Tap the info button  next to the watch that you want to unpair. 
  5. Tap Unpair Apple Watch.
  6. For GPS + Cellular models, choose to keep your cellular plan. 
  7. Tap again to confirm. You might need to enter your Apple ID password to disable Activation Lock. Before erasing all content and settings on your Apple Watch, your iPhone creates a new backup of your Apple Watch. You can use the backup to restore a new Apple Watch.

Next, set up your Apple Watch with your iPhone. When asked whether you want to set up as new or restore from a backup, choose to set up as new. Then follow the onscreen instructions to finish setup. If you want to update to the watchOS beta, reinstall the beta profile after setup is complete."


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Watch Series 5

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.