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Robert Cates Author

Level 1

44 points

Keep getting "Recovery Contact Needed" message on iPhone post iOS update

I searched for this problem and was surprised it hadn't been asked. Since I have updated to iOS 17 I keep getting the "Recovery Contact Needed" message even though I have had 2 for quite a while.

This happens on my Macs (Desktop and laptop) my iPads and my iPhone. While it doesn't affect anything performance wide it is extremely annoying. I've tried "Resetting All Settings", signing out of iCloud and signing back in. The signing out and in seems to work for about 24 hours and then it pops back.

I'm kind of tired of seeing that red 1 on my home screen "Settings" and when I open Settings. Any help would be much appreciated.

[Re-Titled By Moderator]

iPhone 13 Pro

Posted on Oct 14, 2023 6:51 AM

Top-ranking reply

tp0503

Level 1

17 points

Posted on May 22, 2024 8:08 AM

Hi! I continually get the "Review Your Recovery Contact" notification on my Mac in the upper right of my screen. I've tried resetting my computer, I have dismissed it multiple times. I have ensured that my recovery contacts are up to date. None of this works and it keeps appearing. Any hints on how to resolve?

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24 replies

Jun 25, 2024 8:20 AM in response to Robert Cates

I recently switched from windows to Mac. And this is driving me nuts. I always had iPhones, iPads and Apple Watches, but this is crazy. I had to force quit settings and restart my Mac and every thing that others say on the apple community website. I hope apple fixes this in the new MacOS Sequoia. It seems that losing out and logging in your iCloud on Mac can fix it for a like a day or so. I hope this gets patched.

farmsm7

Level 1

18 points

Dec 2, 2023 4:43 AM in response to Robert Cates

Same here. Running OS 14.1.2 and this annoying reminder won't go away. I even added a second contact, to no avail. Of course, my first contact had already been added, so why does this reminder even show up?

patsy207

Level 1

18 points

Jul 26, 2024 1:56 PM in response to tp0503

Having very same problem. It tells me it can't contact the Helper Assistant. Any thoughts on this?

ryane77

Community Specialist

Oct 15, 2023 3:38 PM in response to Robert Cates

Hi there Robert Cates,

Thanks for letting us know. Since you've confirmed everything is set up using the guidance from the link shared in the post above, we recommend contacting us directly to further look into what's happening: Get Support

Take care.

sgmerley

Level 1

27 points

Jul 3, 2024 2:59 AM in response to Robert Cates

I thought I had it fixed, but it came back again. I kept trying to delete the problematic contact with no luck. I ended up deleting the contact on my iPhone, which was successful and then I went back to my Mac and it was still there so I logged in and out of iCloud and it had disappeared. However, I tried adding the contact again, and it was stuck on "pending", so this time I had the contact themselves remove it and I re-added and now everything seems OK. Let's see if that's the end of it.

Aug 8, 2024 8:56 PM in response to Robert Cates

Me too. Why has this question not been answered with so many "me too"s in the thread? It's unbecoming of apple. More like a Windows type problem that many of us left that OS for the well functioning MacOS