“Disable in-app purchases” feature is not working

This has been an issue for the past few months. My devices are all updated.


In-app purchases are disabled in my settings, but in-app purchases can still be made. Is this a bug?

iPhone 12

Posted on Oct 14, 2023 12:19 PM

Reply
Question marked as Best reply

Posted on Oct 15, 2023 1:29 PM

Hello Hickdog27,


This page can help to confirm the needed steps to prevent in-app purchases: Prevent in-app purchases from the App Store - Apple Support


1. To turn on Screen Time, go to Settings > Screen Time, then tap Turn on Screen Time. If you already use Screen Time, skip to step 3.
iPhone Settings with "Turn On Screen Time" selected

2. Tap Continue, then choose "This is My [device]" or "This is My Child's [device]."
* If you're the parent or guardian of your device and want to prevent another family member from changing your settings, tap Use Screen Time Passcode to create a passcode, then re-enter the passcode to confirm. After you confirm your passcode, enter your Apple ID and password. This can be used to reset your Screen Time passcode if you forget it. 
* If you're setting up Screen Time on your child's device, follow the prompts until you get to Parent Passcode and enter a passcode. Re-enter the passcode to confirm. After you confirm your passcode, enter your Apple ID and password. This can be used to reset your Screen Time passcode if you forget it. 
* Make sure to choose a passcode that's different from the passcode you use to unlock your device. Learn what to do if you forget your Screen Time passcode.
3. Tap Content & Privacy Restrictions. If asked, enter your passcode, then turn on Content & Privacy Restrictions. 
4. Tap iTunes & App Store Purchases.
5. Tap In-app Purchases and set to Don't Allow.


If that's already configured as expected then it may help to try toggling off Content & Privacy Restrictions in Settings > Screen Time, restart the device, and re-enable it. After re-enabling it may also be beneficial to try toggling 'In-app purchases' to Allow, wait a moment and set it back to 'Don't Allow' to help refresh things.


Cheers.

2 replies
Question marked as Best reply

Oct 15, 2023 1:29 PM in response to Hickdog27

Hello Hickdog27,


This page can help to confirm the needed steps to prevent in-app purchases: Prevent in-app purchases from the App Store - Apple Support


1. To turn on Screen Time, go to Settings > Screen Time, then tap Turn on Screen Time. If you already use Screen Time, skip to step 3.
iPhone Settings with "Turn On Screen Time" selected

2. Tap Continue, then choose "This is My [device]" or "This is My Child's [device]."
* If you're the parent or guardian of your device and want to prevent another family member from changing your settings, tap Use Screen Time Passcode to create a passcode, then re-enter the passcode to confirm. After you confirm your passcode, enter your Apple ID and password. This can be used to reset your Screen Time passcode if you forget it. 
* If you're setting up Screen Time on your child's device, follow the prompts until you get to Parent Passcode and enter a passcode. Re-enter the passcode to confirm. After you confirm your passcode, enter your Apple ID and password. This can be used to reset your Screen Time passcode if you forget it. 
* Make sure to choose a passcode that's different from the passcode you use to unlock your device. Learn what to do if you forget your Screen Time passcode.
3. Tap Content & Privacy Restrictions. If asked, enter your passcode, then turn on Content & Privacy Restrictions. 
4. Tap iTunes & App Store Purchases.
5. Tap In-app Purchases and set to Don't Allow.


If that's already configured as expected then it may help to try toggling off Content & Privacy Restrictions in Settings > Screen Time, restart the device, and re-enable it. After re-enabling it may also be beneficial to try toggling 'In-app purchases' to Allow, wait a moment and set it back to 'Don't Allow' to help refresh things.


Cheers.

“Disable in-app purchases” feature is not working

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