I need to cancel AI chatbot trial subscription

I just found out I've been getting charged since September for ChatOn AI. I don't even use this app. I did download it to check it out, but had no idea I would start getting charged for it. I went into my account to cancel the subscription, but none show up. It says that I have NO SUBSCRIPTIONS! I'm getting charged $7.50 + tax once a week for a service I didn't even know I was signed up for! How do I make this stop? I've tried iTunes on my computer as well, but if it says I have no subscription, I can't cancel!

Hi mlmiller751,

Thank you for using the Apple Support Communities! To cancel a subscription, we would recommend the steps below that can help:

If you want to cancel a subscription from Apple

1. Open the Settings app.

2. Tap your name.

3. Tap Subscriptions.

4. Tap the subscription.

5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.

Hope this helps!

Have a great day.

was just having the same issue but i figured it out! on your iphone go to settings and then click your apple ID. then you click "subscriptions" and you can cancel it there. hope that helps!!

I hav the same problem, how do I cancel this subscription

Thank you so much ! These people are scammers

I hav the same issue and if you read her problem you would see that like me these charges are not even showing under subscriptions

Unfortunately, this doesn't work if the subscription doesn't show up on my account. If it had shown up, I would have caught this a LONG time ago. I've been charged an awful lot of money for something I didn't know I had and I am unable to cancel on my own. I contacted AIBY, the app developer, and they weren't much help either. They told me it was "impossible that this subscription is not displayed in your subscription section as the purchases were made via AppStore". So I guess I'm just crazy. They referred me back to Apple to ask for a refund--I've tried that too and got the response that it doesn't qualify?!!

I downloaded Chat GPT  6mo ago and opted for the free trial. I immediately tried it and because I didn’t like it I  immediately cancelled it! I know it was cancelled because I got a message saying I had until such and date to use it at which time the app would be cancelled and I would not be charged!  It never dawned on me that there was an issue after that as the apps (they also added this keyboard thing too which I knew nothing about) do not appear in my “subscriptions”.

Any app that has a free trial period, I don’t download it unless I am able to  immediately try it that way if I’m not happy with it I immediately cancel so I don’t forget and get charged. After that , a few months later I tried it again  and still didn’t care for it so I immediately cancelled again!  They also added this keyboard thing too which is another charge! Since the icons look identical it’s possible I did it but either way  it does not show either in my “subscriptions”! I just happened to find out b/c I was working with Apple Support  on a parent control/screen time problem when the rep was discovered it PLUS they have been charging an additional amount for some keyboard too which I know I never even tried!  The rep was not able to help me with these charges and told me to go onto the  app to find the customer service phone number, which does not exist!  I did find an email address online (ar@openai.com) that says it’s for billing issues. I sent an email 3 different times (6 weeks, 4 weeks & 2weeks ago) and all 3 indicate they have not even been opened! I also found something on one of the websites that said to enter that same email address in the ai window, state the billing concern and that it could be cleared up that way (using their own ai) but all 3 of those messages indicate they too have not been addressed!  In summary,  they billed me approximately $16-$17 bucks a month for 6 months for BOTH the  ai app &  some ai keyboard! The Apple Support CSR who just happened to stumble over them went in to cancel them on her end b/c they were still billing me and she could clearly see they were not at all transparent and able to be seen under subscriptions! Unfortunately cancelling them “again” on her end was all she could do despite saying “although I understood your dilemma and feel it is very wrong, I am not authorized to remove the charges and I don’t have access to the phone number for the app’s Customer Service Dept either”.  She suggested looking online for it which I did but again all I found was an email which as mentioned above has been totally useless!  Just like all of the ai chat app options in the Apple Play Store, the  company names are  not transparent and ALL of the chat ai app icons look nearly identical so knows if I even contacted the right place 😠!! 

I am going to call my bank today 

to dispute the charges so hopefully on their end there will be a phone number next to the transactions! 

Has anyone had this problem and if so how did you get the charges refunded? 

Thank you in advance for any assistance anyone can provide!! 

I had the same problem, too. There is an email that they sent you to confirmed that you signed up the free trial. Click to links ( there are some links I didn’t remember). One of the link leads to subscription cancellation. I hope this help you HeelMe

I tried Chat GPT  6mo ago and opted for the free trial. I immediately tried it and b/c I didn’t like it I immediately cancelled so I wouldn’t forget! It never appeared in subscriptions either; AND

apparently I’m also being charged for a chat GPT keyboard too which I never requested and it didn’t even show up in subscriptions for the trial period it said I had! The way I found I was being billed for the past 6 mo at $17 for both the chat & keyboard apps was when I was working with Apple Support  on a separate issue that required them to check subscriptions. The CSR found

it buried in the settings but now I can’t even tell you how she found it. Other than canceling these well hidden subscriptions on her end that was all she could do. She didn’t have a phone # either to contact the app owner for a refund either but Io looked online

& found an email (ar@openai.com) for billing but despite 3 different emails (6wks, 4wks & 2wks ago) none of indicate they’ve even ben opened!

How Toni cancel Al chatbox

i was just having the same issue but i figured it out! on your iphone go to settings and then click your apple ID. then you click "subscriptions" and you can cancel it there. hope that helps!!

cancel subscriptions

It happened to me today. The apple support is denying the charge even though j sent them a screenshot. The app says 0 so I can’t ask for refund there. It’s very tricky

Thank you