the Door of my lodging used a Bluetooth enabled smart lock and corresponding app for entry. My old iPhone 10 can unlock the door with no problem. I recently upgraded to the 15, but now any time I put my phone near the lock, Apple Pay pops up and prevents the phone/lock from activating. It’s stopping me from using my door (thankfully my spouse has been slower to upgrade)
Any ideas? its driving me bananas!
iPhone 15, iOS 17
I suspect it’s not a Wallet issue, but hotel app issue. I frequently use Hiltons and their brands, and I have no issue with Wallet interfering with room key. Have you talked to the hotels app support team? Is your app and iPhone updated to latest versions?
This is a major design flaw. Where I live the seos tags are not supported by apple wallet, and I can’t unlock my door with the app as wallet keeps opening, the lock detects it and shuts down.
same issue - iPhone XR fine, new 15 doesn’t work.
for those who ask exactly what happens- open app, enable key, touch the lock with phone, wallet flies open saying select a card, and the door lock freaks out and flashes.
ive tried not touching the lock, using one side, just left of the lock, or right, or a corner. This need a code fix. Nothing works.
apple fix this.
and before the posts come in - no turning off allow wallet in lock or press buttons does not work. We need nfc control. Apple, 27 year supporter but this is literally insane. You’re the reason I have to carry more things. Lol seriously fix it!
Open wallet
select the key
then place your device against the door
you may also be able to enable express pass
Classic example of app developers not following Apples design guidelines and protocols. My iPhone 15 PM works perfect will Hiltons and Marriotts.
What app is it that giving you issues?
Thanks for the response. This key doesn’t have a wallet objext. It uses an app called hospitality access… I open the app and (on my old phone) just put my phone near the lock.
my new phone it is blocked by wallet. Any ideas?
Jeff with all due respect, it’s an apple issue. specially iPhone 15. Did you have a 15 when last at the Hilton?
When the phone detects a nfc reader why does wallet need to open automatically. ??? What if I have another use for the radios in my phone? Why can’t I shut this off?
im sure your a good guy but your advice and understanding of this matter is flawed. Not to mention blaming every user and not trying to understand what’s happening, I haven’t posted in years but reading hours has lighting I just had to. Apple can make mistakes too… trust me I have a Newton.
classic example of apple either over simplifying or forcing products to their software.
I've also had this issue. It worked fine the first time I downloaded the app to allow entry, but ever since then Apple Pay is blocking me from using it. Did you ever figure this out?
Apple Pay prevents smart lock from working on new iphone
