Assistive Touch issue with Apple Pay on iPhone 16 Pro Max

Question

Assistive Touch issue with Apple Pay on iPhone 16 Pro Max

I had an iPhone SE 2020 for four years and never had a problem with Apple Pay. I just bought an iPhone 16 PM and Apple Pay was working just fine. Then one day out of the blue when I double tapped to pay, I got a notification that stated, “AssistiveTouch is turned off. To confirm with Face ID, turn on AssistiveTouch in settings.”

Going through these steps never resolves anything. It’s confusing and sends me down a useless rabbit hole. How do I go back to using Apple Pay and getting rid of this horrible alert?

Thanks!

[Re-Titled by Moderator]

iPhone 16 Pro Max, iOS 18

Posted on Nov 14, 2024 9:41 PM

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Answer 1

Jeff Donald

Level 7

34,231 points

Nov 15, 2024 4:30 AM in response to TheOriginalDQ

Please follow this path,

iPhone > Settings > Accessibility > AssistiveTouch > Scroll down > Confirm with AssistiveTouch > disable — if it is disabled, momentarily switch on and then off

Please follow this path,

iPhone > Settings > Accessibility > AssistiveTouch > AssistiveTouch > disable — if it is disabled, momentarily switch on and then off

Please follow this path,

iPhone > Settings > Accessibility > AssistiveTouch > switch off

Restart iPhone

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