Apple Pay asks for assistive touch

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Level 1

14 points

Apple Pay asks for assistive touch

I am trying to use Apple Pay and when I do it tells me to turn on AssistiveTouch. Why is it doing that it didn’t used to do that before?

iPhone 13

Posted on Dec 19, 2023 3:00 PM

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Answer 1

Top-ranking reply

adili161

Level 1

8 points

May 29, 2024 11:26 AM in response to scottsipad1

I had the same issue and this is what I did:

Settings->Accessibility->Touch->AssistiveTouch scroll down and disable Confirm with AssistiveTouch.

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Answer 2

scottsipad1 Author

Level 1

14 points

Dec 20, 2023 8:07 AM in response to Mac Jim ID

I do NOT have Assistive Touch on and I do have Face ID ON for Apple Pay. When I try to use Apple Pay I get a message to turn on Assistive Touch and can’t process the transaction

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Answer 3

scottsipad1 Author

Level 1

14 points

Dec 20, 2023 11:04 AM in response to Mac Jim ID

That was it, had to turn off the “confirm with side button” to get it to work right. Thank you!

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Answer 4

Mac Jim ID

Level 7

21,437 points

Dec 20, 2023 9:11 AM in response to scottsipad1

Check for the setting to Confirm With AssistiveTouch, which apparently overrides Face ID even when AssistiveTouch is off. It does not appear on my device, but has worked for others.

https://discussions.apple.com/thread/253416401?sortBy=newest_first

https://discussions.apple.com/thread/253318949?sortBy=best

Do you have a watch paired with your iPhone? The watch uses AssistiveTouch to allow double tapping side button to allow purchases.

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Answer 5

Mac Jim ID

Level 7

21,437 points

Dec 19, 2023 3:27 PM in response to scottsipad1

First of all, do you use AssistiveTouch or have it turned on at Settings > Accessibility > Touch > AssistiveTouch?

Also at Settings > Face ID & Passcode, do you have the Wallet & Apple Pay setting turned on.

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Apple Pay asks for assistive touch

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