I just purchased my iPhone 15. I already activated it, so my iPhone 11 no longer has service, but I have been waiting over an hour for my iPhone 15 to update. The software update is 17.0.3 and it is 425.5MB. The phone is connected to the charger and connected to Wi-Fi…how long is this suppose to take? I can’t go anywhere until the update finishes, since my old phone does not have service anymore.
[Re-Titled by Moderator]
For all those having this issue
Try and delete the update file and install the update again:
Go to Settings > General > [Device name] Storage.
Find the update in the list of apps.
Tap the update, then tap Delete Update.
Go to Settings > General > Software Update and download the latest update.
If this is not working try and install the update via a pc or Mac instead
Update your iPhone using a Mac with macOS Catalina or higher
On a Mac with macOS Catalina or higher, you will use the finder in order to upgrade your iPhone. Make sure to Back up your device before starting the upgrade process.
On a Mac with macOS Catalina or later, you will follow the following steps:
Update your iPhone via a Mac running macOS Mojave or earlier, or on a Windows PC
On macOS Mojave or earlier, or on a windows machine, we won't use the Finder to upgrade your iOS
Instead, we will use iTunes. Make sure to Back up your device before doing any update or upgrade to your phone.
See this user tip I have written about the update process for further reference
Updating/upgrading your iPhone - Apple Community
Set up phone as new and don’t transfer anything over. Set up as brand new. Sign in with Apple ID you use. Then go to setting and update first. Then erase iPhone and then start again and it will not show and activate.
I think its just downloading…. :/
It has a loading symbol on the bottom left corner and it has been like that for the past 2 hours…
Thank you, by the way, it did result to be a Wi-Fi issue!
I have the same issue! Sign….I pressed update then 4 hr later it didn’t progress. I don’t see any green at all. I have it next to my WiFi router. Anyone can help me with? Thanks
That’s the problem….it won’t let me leave the screen…it’s just stuck on the software update screen, I can’t do anything else on the phone… it’s just stuck on that screen… should I turn it off and try again….?
I cannot recommend shutting your device off while it is updating as that usually always leads to problems, but I also have not seen the Software Update screen without the progress bar that tells you what step is being performed. Hopefully someone else who has seen this issue will be able to chime in. I understand your frustration as updates are normally performed without a hitch and 2 hours is too long to wait for this update.
Without recommending restarting your device, I don't know what other options you have at this point.
Oh gosh, sorry you had to go thru such a frustrating experience :/
I almost went to the Apple Store too
I’m glad you got it fixed tho!
Nowadays, good WiFi means everything, and getting a new phone, I learned the hard way.
Apple WTF - how can this be happening on your new phone and nothing from you in this chat - I have the same issue. 1st time I move from Samsung and I get this nonsense - its enough to get men to switch back to android.
My iPhone X usually updates in a reasonable time.
The above ScreenShot was taken about an hour after the UpDate Request was made.
After a further 1.75 hours, I took another ScreenShot because it was displayed with About 2 Days remaining.
This ScreenShot has yet to appear on my MacBook.
In the intervening time, the display varies between 4 and 15 hours.
My Download Speed is 350Mbps:
Looking at the situation with the update, it stands at about 11 hours remaining.
On double-checking the wording, it is now About [but how long for?] 20 hours remaining.
Like most users, I NEED to use my iPhone, and this updating time is unacceptable.
Dear Mr Timothy Donald Cook, should I update to the iPhone 15 + Watch 9, or perhaps [Donald] Duck out of this version?
From a very unhappy Apple customer.
Hi Mac Jim ID
As far as I am aware, it sailed through Request Download, and the ScreenShot shows it Downloading.
The randomly varying estimated times are now frequently interspersed with pauses.
Given my WiFi situation and the fact that there is nothing adrift with my MacBook and iPad, both updated today, I am not inclined to think anything is wrong here.
Unfortunately, on this side of the pond, Apple seems to be doing a two-finger job to customers, charging way above exchange rate prices, failing to correct multiple issues with the software, and instead electing to update to new versions possibly containing the same glitches. Apple does NOT just work anymore.
Does anyone know how to reinstall iOS from this almost-frozen position?
Exact same thing happened to me. I am trying to get my old phone back on but it’s SOS right now. Spoke to Verizon and was on the phone to them for 2 hours with the update just spinning. It’s definitely an Apple thing but who know when they will fix it. You can get your old phone back with giving them the IEMI number but my problem is my new phone is in the cue for being activated as it’s stuck. What a nightmare!!!!!!!!
Well, seems as if I am in good company. I upgraded my 14 pro max to the 15 pro max and I too have began the setup and now had it waiting for 12hrs to update. I have restarted the process, turned off the VPN plugged it in again nothing. I am on the fastest broadband allegedly in the UK with Virgin Media. Currently my health is not good and I am awaiting heart surgery and getting to an Apple Store atm is not feasible. This is a ridiculous situation to be in and it may well be going back
Apr 11, 2024 9:33 PM in response to Karia0025
Well, seems as if I am in good company. I upgraded my 14 pro max to the 15 pro max and I too have began the setup and now had it waiting for 12hrs to update. I have restarted the process, turned off the VPN plugged it in again nothing. I am on the fastest broadband allegedly in the UK with Virgin Media. Currently my health is not good and I am awaiting heart surgery and getting to an Apple Store atm is not feasible. This is a ridiculous situation to be in and it may well be going back
Hi
can anyone tell how to resolve iPhone 15 iOS update issue. It stuck for 4+ hours to update to 17.4.1 version
not able to transfer data due to this.
it’s frustrating buy a new phone and it’s not working
Connecting to a computer is GREAT….IF you have the USB-C connector to plug into the USB port. These idiots at Apple decided to change the charging ports now and that eliminates the Lightning plugs! Now I need to buy adapters!
iPhone 15 Stuck on Software Update
