I just purchased my iPhone 15. I already activated it, so my iPhone 11 no longer has service, but I have been waiting over an hour for my iPhone 15 to update. The software update is 17.0.3 and it is 425.5MB. The phone is connected to the charger and connected to Wi-Fi…how long is this suppose to take? I can’t go anywhere until the update finishes, since my old phone does not have service anymore.
[Re-Titled by Moderator]
For all those having this issue
Try and delete the update file and install the update again:
Go to Settings > General > [Device name] Storage.
Find the update in the list of apps.
Tap the update, then tap Delete Update.
Go to Settings > General > Software Update and download the latest update.
If this is not working try and install the update via a pc or Mac instead
Update your iPhone using a Mac with macOS Catalina or higher
On a Mac with macOS Catalina or higher, you will use the finder in order to upgrade your iPhone. Make sure to Back up your device before starting the upgrade process.
On a Mac with macOS Catalina or later, you will follow the following steps:
Update your iPhone via a Mac running macOS Mojave or earlier, or on a Windows PC
On macOS Mojave or earlier, or on a windows machine, we won't use the Finder to upgrade your iOS
Instead, we will use iTunes. Make sure to Back up your device before doing any update or upgrade to your phone.
See this user tip I have written about the update process for further reference
Updating/upgrading your iPhone - Apple Community
Nope, gets hung up with 1 min 33 seconds and never moves via cable to iTunes from mac book. Apple is no help. I am going to call Verizon Wireless, send this back and change all of our 7 phones back to Android. It usually take 8-12 hours to upgrade all of our iPhones and get everything squared-away. We are going on 72 hours and my youngest son's iPhone won't' upgrade WHICH MEANS his other phone is a brick as well. I cannot contact my son on either device, so I am frustrated beyond belief.
Any help or advice would be appreciated, I also cannot or don't know HOW to contact Apple Support, His device is not listed on my wife or I's Apple Account, so HOW do I contact Apple Support about HIS phone?
So fun fact yall. It will not backup the new phone with a phone that does not have ios 18. I used my 11 pro which i received yesterday around 6 CST and it still had not updated when i woke up around 3 am CST. But when i used my ipad which i recently updated to ios 18, it immediately started downloading the new software. I didnt update my iphone 11 because it didnt have enough storage room for ios 18.
Because that screenshot shows the update size (425.5 MB) and shows no additional evidence of the update even starting, I suspect your Wi-Fi offers one of the roadblocks I mentioned in my post above.
Glad it’s resolved.
Enjoy your Apple gear.
Hi, you meant it will take more than 4 hr to update? Thanks
Hi! I have the same issue. Can you tell how your issue got fixed please
I appreciated your help! I will try again with different WiFi! Thank you so much since you’re more helpful than Apple CS.
same here! just got mine, it’s had this loading sign for awhile.
Mine has the same issue. I had change 3 wifi venues n still no changes from the screen and I have no idea either it’s updating or not.
Did you get this fixed and what did you do to fix this?
Yes mine is saying that too
Where is the answer!!!!
Difficult to do this when the phone is new out the box. I can't break out of the start up process, it insists on completing an update that it isn't able to complete.
Did you figure it out? I am stuck in the same spot
How?
iPhone 15 Stuck on Software Update
