Macbook keeps restarting overnight in charge and guest mode is broken

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Level 1

12 points

Macbook keeps restarting overnight in charge and guest mode is broken

My macbook always restarts overnight on charge. It's been happening in Ventura and Sonoma. I've already contacted support and received the information to try charging in another user account, so I tried to do it in guest mode. However, when I boot into guest mode the screen goes black with only my cursor visible, and after restarting a few times I got safari to boot up. Youtube on guest mode safari doesn't work and it keeps saying that it cannot be played on my device. Is there any correlation between these two issues - is it a sign of a hardware issue? Or should I just proceed with a factory reset?

MacBook Air 13″, macOS 14.0

Posted on Oct 16, 2023 2:13 AM

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Answer 1

Ingo2711

Level 10

80,295 points

Oct 16, 2023 11:21 PM in response to TheAdonisss

To rule out a macOS software issue, create a backup using TimeMachine, then reinstall macOS, as explained in this article:

How to reinstall macOS - Apple Support

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Answer 2

Ingo2711

Level 10

80,295 points

Oct 16, 2023 4:03 AM in response to TheAdonisss

You're welcome 🙂

Let it charge to 100% and see if it still restarts.

If your Mac battery won’t charge completely - Apple Support

If you have an Intel MacBook Air, resetting the SMC might help.

Reset the SMC of your Mac - Apple Support

Has the battery been replaced in the past? Did you check the Battery Health in the settings?

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Answer 3

ku4hx

Level 7

23,694 points

Oct 16, 2023 2:30 PM in response to TheAdonisss

If you're saying your Guest user is broken, that indicates your OS is flawed and you should consider reinstalling the OS.

Wiping the drive is an option, but be sure you fully understand the process.

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Answer 4

Ingo2711

Level 10

80,295 points

Oct 16, 2023 3:09 AM in response to TheAdonisss

Is "Optimized Charging" enabled in the settings for the battery?

If you click on "Charge to Full now" the MacBook Air should start beginning to charge to 100% right now.

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Answer 5

TheAdonisss Author

Level 1

12 points

Oct 17, 2023 12:06 AM in response to Ingo2711

dunno what is wrong with this mac, but I first when I tried to reinstall it said that it needed extra downloads that couldn't be installed on this mac, did a restart and now it's completely stuck on 6 hours for 30 minutes already and I've had to cancel it.

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Answer 6

Ingo2711

Level 10

80,295 points

Oct 17, 2023 12:13 AM in response to TheAdonisss

Depending on your internet connection and the size of the data that has to be downloaded and installed, it may take a while. And the time shown will vary, due to these various data packages and sizes.

If reinstalling macOS still does not work, take your MacBook Air to the nearest Authorized Apple Service Provider and let them diagnose it:

Apple - Find Locations

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