Dropbox video previews not working after updating to MacOS Monterey / Safari Version 17.0

Hey there Chrisprowes,

Thanks for reaching out to the Apple Support Communities.

For the best steps that can help with troubleshooting issues with websites not working as expected in Safari, check out this link here: If Safari doesn't open a page or work as expected on your Mac - Apple Support

If Safari doesn't load a webpage, stops responding, quits unexpectedly, or otherwise doesn't work as expected, these solutions might help.

These solutions are for issues that can affect Safari on Mac, including issues such as these:

* A webpage is blank, doesn't load all of its content, or otherwise doesn't work as expected.

* You can't sign in to a webpage, despite using the correct sign-in information.

* A webpage asks you to remove or reset cookies.

* Safari slows down, stops responding, or quits unexpectedly.

Keep us updated on the results.

Take care.

Hello Chrisprowes,

We appreciate those updates on the behavior. From here, we do advise reaching out to DropBox directly for assistance with this matter. There may be a setting or software update needed to restore full compatibility to the program as it works with Safari.

This page may offer a place to start: Contact Dropbox Support.

We hope this helps. Let us know if we can assist with anything else at all. Take care.

Greetings Chrisprowes,

We appreciate that info. Support for these types of issues is limited via Apple Support Communities. Because of this, we will need to get you in touch with the AppleCare team to further assist you with your issue. You can use this link to contact them: Get Support.

Take care.