Filter failed hp printer

micael35 wrote:

Thank you! I have found another thread here where some other app crashes with the same forbidden memory area result, not hp-related. The solution was to erase the hard drive and install OS X again with no encryption at all. Do you think that's worth a shot?

No, that won't help for a Segmentation Fault which is what was reported in your crash log. Filevault does not interfere with the normal operation of macOS so turning it off would make no difference.

The document prints well with another app, and also with the original app, when you try again, that's so strange.

If you can successfully print the document the second time, then what is different from the first time? Did you print multiple documents the first time maybe and only this single document the next time? Sometimes what is printed immediately before can make a difference especially if there is a bug in the software or the driver.

This is just one of many reasons why I stopped recommending HP printers over ten years ago.

Only thing I can think of trying is the Generic Postscript or Generic PCL drivers.

No, I think that's a bad idea, and it won't help. Writing to a protected memory area (or attempting to) is merely a sign the developer failed to maintain the app for macOS.

The "Segmentation Fault" in the crash report means the "hpPostProcessing" process crashed because it attempted to write to a protected memory area.

This only adds information to helpful replies you already received. Only HP can fix their software... and they won't be interested. HP has never been serious about supporting the Mac platform. To them we are a niche, oddball market not worth supporting. That's why I gave up on them ages ago.

Starting to sound a bit like flakey RAM or Disk corruption with the intermittent nature of it.

How is it connected? Wifi, Ethernet, USB?

HP printer drivers and printer firmware have had issues for years for compatibility issues with various documents. In fact using a certain font could trigger a failure which could lock the printer requiring a hard power cycle. Make sure the HP drivers are up to date or use different drivers as suggested by @BDAqua. If this printer supports AirPrint, then try re-adding the printer using the AirPrint driver.

FYI, HP only has one Mac support specialist so it is unlikely you will get much assistance from HP support (at least 10 years ago anyway since we have stopped using HP printers for various reasons), but HP never seemed interested in any information I ever had regarding finding a new bug.

You may have more luck examining the difference between the two jobs/documents including whether the document which errored can be printed by itself. One of the print failures we had years ago did not involve the data within the document, but the meta data associated with the document.

You could try using another app to print the troublesome document. You can always try saving the document as a .pdf, then using Preview or some other PDF viewer to try printing the resulting document to see if it makes a difference. We had to do this a lot years ago, each app may handle the processing of the document slightly different so that the driver & printer are happy.

Good luck.