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I cannot get the Face ID to work on my iPad Pro. It stopped working a few weeks ago.

I have tried many times to set it up, and keep getting it is not available and to try later. This has been going on for too long.

iPad Pro, iPadOS 16

Posted on Oct 16, 2023 10:03 AM

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Question marked as Top-ranking reply

Posted on Oct 16, 2023 10:45 AM

While the link refers to iPhone, it is equally applicable to iPad.


To reiterate, if you unable to resolve a problem, you would be well advised to seek assistance directly from Apple Support:

Official Apple Support


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your device. If a fault is confirmed, you'll be in the best possible place to explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

3 replies
Question marked as Top-ranking reply

Oct 16, 2023 10:45 AM in response to merv129

While the link refers to iPhone, it is equally applicable to iPad.


To reiterate, if you unable to resolve a problem, you would be well advised to seek assistance directly from Apple Support:

Official Apple Support


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your device. If a fault is confirmed, you'll be in the best possible place to explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

Oct 16, 2023 10:08 AM in response to merv129

The FaceID camera array is reliant upon several components - including an IR camera and IR dot-projector. If any element of the array is faulty, FaceID will not work.


This iPhone User Guide describes setup and use of FaceID on supported models of iPhone:

Set up Face ID on iPhone - Apple Support


If FaceID has been disabled, you’ll need to follow this guidance:

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you unable to resolve a problem, you would be well advised to seek assistance directly from Apple Support:

Official Apple Support


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your device. If a fault is confirmed, you'll be in the best possible place to explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

I cannot get the Face ID to work on my iPad Pro. It stopped working a few weeks ago.

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