I have an issue with my iPhone 12 mini where after the recent iOS 17 update, some of my photos are showing as black thumbnails/previews in the photos application. I am not using iCloud for photos. Clicking on the square shows the corresponding photo correctly. I tried hard resetting and restoring my device through iTunes. This did not fix the problem. Would anyone know how to go about restoring the thumbnails for these photos?
iPhone 12 mini, iOS 17
Hello madarcark99,
Welcome to the Apple Support Communities!
It sounds like you've done some great troubleshooting already on your own. If restoring the device did not correct the issue, you'll want to reach out to Apple Support directly. You can reach out to them by clicking here: Get Support or over the phone by calling the number that is most local to your region: Contact Apple for support and service - Apple Support.
Kind regards!
Same with me, Issues started with iOS17 but I use icloud photo. The thumbnails are missing and only way to get them back is to look at everyone or pinch to 5 photo in a row and they they will show up. It works for a couple of days to a week and they they are missing again.
Same issue here. IPhone 13 Pro, Over 33,000 photos. Using iCloud. Missing thumbnails from over half of them. Started at iOS 17. Can do the zoom to 5 wide to make them re download but goes again soon.
iPhone photos are missing thumbnails
