Credit Card is Declined

Hello everyone-- As you might know, these forums are not looked at by Apple. These forums are posted on by users like you. If you'd like to report this bug to Apple, you can do one of these two things (or both):

1. Go to the below link and tell Apple the problem you are having:
http://www.apple.com/feedback/itunesapp.html

2. When you open iTunes, you can click "Submit Feedback" on the menu. This will also bring you to the link above.

Hopefully Apple will resolve this issue soon for everyone affected by it!
Thanks.

Anyone with this problem will need to contact the iTunes store; questions about purchases and related problems cannot be addressed here by other users because we are not Apple - these forums are for technical questions and answers and no one from Apple will read them.

As far as I know, there is contact information on the iTunes website.

Since this is the itunes store with windows forums, it's actually



itunes menu > help > provide itunes feedback




A little different way to get to it than on your Mac, in other words.

I have this problem and I contact with itunes support.
I tried numerous fixes that I found online, including changing the ZIP of my billing address, without success.I finally emailed iTunes support and received a response within 2 hours. The email suggested I try to make a purchase again after 24 hours but I tried immediately and was successful.
Finally all is normal now !!!

whats the email to get in contact with them?

Oh yeah. Didn't think of that, Katrina.

But the site for complaints and comments is still the same. Just a different way to get to it. 🙂

If you are trying to get a hold of customer service to "FIX" your issue, then it is different. That is here:

https://expresslane.apple.com/ContactOptions.do

You only have the option of sending them an email. There is NO instant chat or phone number to call. This is your ONLY way to fix the issue.

Same problem here, tried 2 credit cards (US and AUS), tried paypal, payclick, entered an endless loop of re-verification and decline.

Shoot 2 furious emails to apple support, honestly I think their database has serious problem.

I cannot believe they are so ignorance, this problem started to happen 1 year ago and still no solution, they just don't care.

Next time don't laugh at Microsoft.

Yep. I've tried the contact Apple thing with no response. Sooner or later, I'm gonna have to jailbreak this thing just to update my apps on this POS. At least I can buy music from other sources.

same here.. i cannot make purchases... it tells me i need to call my AOL account, which makes no sense as the credit card on file is thru Apple... i guess it's back to limewire until this is fixed..

Did you email customer service yet for iTunes? If not, then nothing will happen. They've been pretty quick to respond to fix accounts.

Hello - just read online about your credit card being declined by itunes and that when you contacted them, they resolved it. I have had this problem for quite a while and I can't figure out how to contact them about it 😟 Do you know of an email address I can use for them? Or a phone number? Sorry to bother you. I appreciate it MUCH!

Did you read my post 5 up? I posted it and the link.

Yep, I emailed them through the support page a few times. No joy on the response though. It's been at least 2 months (not speedy in my case).

Yes, I'm having the same problem here. I've been purchasing songs/apps and updates with Paypal without any problem. I know my password is correct because I tried the same password by logging onto Paypal directly. Really frustrated ... 😟