The Apple ID is not active

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JIUJIAN Author

Level 1

4 points

The Apple ID is not active

Hello Raicya

I am a developer in mainland China.

I have been using my developer account for many years and suddenly I get a popup The Apple ID is not active.

My developer service expiration date: 17 January 2024

I have contacted Apple support in mainland China a few days ago, and the reply they gave was that they could not solve the problem with my Apple ID, and I am now unable to log in, let alone update my app.

My case ID: *********

Looking forward to your reply

[Edited by Moderator]

Posted on Oct 17, 2023 3:56 AM

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Answer 1

WheelieNick

Level 8

45,863 points

Oct 17, 2023 4:00 AM in response to JIUJIAN

If your Apple ID is not active you will need to contact apple support. If they cannot help you, you will need to use a different account I am afraid, we as fellow apple users cannot help you with this

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Answer 2

JIUJIAN Author

Level 1

4 points

Oct 17, 2023 4:22 AM in response to WheelieNick

I've contacted the Apple support centre in mainland China and their response is that it can't be reactivated.

This problem is not caused by me and I am forced to accept this result?

What about the apps I've shelved? I have to abandon them?

Can't the Apple Support Centre give a reasonable solution?

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Answer 3

Oct 17, 2023 9:46 AM in response to JIUJIAN

JIUJIAN wrote:

I've contacted the Apple support centre in mainland China and their response is that it can't be reactivated.

This problem is not caused by me and I am forced to accept this result?

What about the apps I've shelved? I have to abandon them?

Can't the Apple Support Centre give a reasonable solution?

Whether your Apple ID was compromised, or something else happened?

It seems your Apple ID was deactivated: How to deactivate your Apple ID account - Apple Support

As for additional help, you have your answer from Apple.

They're the only ones that can control access into an Apple ID.

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The Apple ID is not active

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