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User profile for user: JIUJIAN
JIUJIAN Author
User level: Level 1
4 points

The Apple ID is not active

Hello Raicya


I am a developer in mainland China.


I have been using my developer account for many years and suddenly I get a popup The Apple ID is not active.

My developer service expiration date: 17 January 2024



I have contacted Apple support in mainland China a few days ago, and the reply they gave was that they could not solve the problem with my Apple ID, and I am now unable to log in, let alone update my app.


My case ID: *********


Looking forward to your reply


[Edited by Moderator]

Posted on Oct 17, 2023 3:56 AM

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User profile for user: WheelieNick
WheelieNick
User level: Level 8
40,425 points

Posted on Oct 17, 2023 4:00 AM

If your Apple ID is not active you will need to contact apple support. If they cannot help you, you will need to use a different account I am afraid, we as fellow apple users cannot help you with this

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3 replies
User profile for user: MrHoffman
MrHoffman
Community+ 2024
User level: Level 10
126,055 points

Oct 17, 2023 9:46 AM in response to JIUJIAN

JIUJIAN wrote:

I've contacted the Apple support centre in mainland China and their response is that it can't be reactivated.
This problem is not caused by me and I am forced to accept this result?
What about the apps I've shelved? I have to abandon them?
Can't the Apple Support Centre give a reasonable solution?


Whether your Apple ID was compromised, or something else happened?


It seems your Apple ID was deactivated: How to deactivate your Apple ID account - Apple Support


As for additional help, you have your answer from Apple.


They're the only ones that can control access into an Apple ID.


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The Apple ID is not active

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