You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: JIUJIAN
JIUJIAN Author
User level: Level 1
4 points

The Apple ID is not active

Hello Raicya


I am a developer in mainland China.


I have been using my developer account for many years and suddenly I get a popup The Apple ID is not active.

My developer service expiration date: 17 January 2024



I have contacted Apple support in mainland China a few days ago, and the reply they gave was that they could not solve the problem with my Apple ID, and I am now unable to log in, let alone update my app.


My case ID: *********


Looking forward to your reply


[Edited by Moderator]

Posted on Oct 17, 2023 3:56 AM

Reply
Question marked as Top-ranking reply
User profile for user: WheelieNick
WheelieNick
User level: Level 8
40,485 points

Posted on Oct 17, 2023 4:00 AM

If your Apple ID is not active you will need to contact apple support. If they cannot help you, you will need to use a different account I am afraid, we as fellow apple users cannot help you with this

View in context

Similar questions

3 replies
User profile for user: MrHoffman
MrHoffman
Community+ 2024
User level: Level 10
126,187 points

Oct 17, 2023 9:46 AM in response to JIUJIAN

JIUJIAN wrote:

I've contacted the Apple support centre in mainland China and their response is that it can't be reactivated.
This problem is not caused by me and I am forced to accept this result?
What about the apps I've shelved? I have to abandon them?
Can't the Apple Support Centre give a reasonable solution?


Whether your Apple ID was compromised, or something else happened?


It seems your Apple ID was deactivated: How to deactivate your Apple ID account - Apple Support


As for additional help, you have your answer from Apple.


They're the only ones that can control access into an Apple ID.


Reply

The Apple ID is not active

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up