User profile for user: eds1158
eds1158 Author
User level: Level 1
4 points

Mac Ventura 13.6 -- Printer constantly has to be power cycled to print

I've been having problems with my two Canon printers since I got Ventura 13.6. One is a D570 and the other a MF242DW. I didn't have the problem with the earlier version of Ventura. 

 

The printers will not work unless I restart them. Then the job will complete but if I try to print again 20 seconds later, I will need to turn off/on the printer again.

 

I've done numerous troubleshooting- changing USB cords, changing USB ports, resetting printer system, reinstalling drivers.


Thanks for any help.

MacBook Air 13″, macOS 13.6

Posted on Oct 17, 2023 6:50 AM

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User profile for user: Jan Hedlund
Jan Hedlund
User level: Level 7
24,325 points

Posted on Oct 18, 2023 12:26 PM

Hi,


You mentioned drivers. For both models, have you also checked whether the printer firmware has been updated (if applicable)?

https://www.usa.canon.com/support/p/imageclass-d570

https://www.usa.canon.com/support/p/imageclass-mf242dw


These models are listed as supported in About AirPrint - Apple Support. So, they should even work without additional drivers, provided that the printers and the Mac are connected to the same network (Wi-Fi router).


AirPrint works with wireless (Wi-Fi) or wired (Ethernet) network connections. If you so wish, the printers could be wired to the LAN ports of a Wi-Fi router instead of being wirelessly connected.


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User profile for user: Jan Hedlund
Jan Hedlund
User level: Level 7
24,325 points

Oct 18, 2023 12:26 PM in response to eds1158

Hi,


You mentioned drivers. For both models, have you also checked whether the printer firmware has been updated (if applicable)?

https://www.usa.canon.com/support/p/imageclass-d570

https://www.usa.canon.com/support/p/imageclass-mf242dw


These models are listed as supported in About AirPrint - Apple Support. So, they should even work without additional drivers, provided that the printers and the Mac are connected to the same network (Wi-Fi router).


AirPrint works with wireless (Wi-Fi) or wired (Ethernet) network connections. If you so wish, the printers could be wired to the LAN ports of a Wi-Fi router instead of being wirelessly connected.


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User profile for user: Stevi_S
Stevi_S
User level: Community Specialist

Oct 18, 2023 7:30 AM in response to eds1158

Hi eds1158,


Thanks for using Apple Support Communities. We understand you are running into an issue printing, and we're happy to help. It sounds like you've already taken some great steps to resolve this. We do want to make sure nothing is missed, so recommend working through all the steps to resolve printing issues here: Solve printing problems on Mac - Apple Support


Thanks.

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Mac Ventura 13.6 -- Printer constantly has to be power cycled to print

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