Shuffle wont work AT ALL

Hi PhatRob310,

Thank you for participating in the Apple Support Communities. We understand you're unable to shuffle your music in the Music app. You may consider asking Siri to shuffle music and make sure you're not trying to shuffle music in your Autoplay queue as this won't work. This article explains more: How to shuffle music on your iPhone.

"Ask Siri to shuffle music

You can easily turn shuffle on or off by asking Siri. Just say something like:

• "Hey Siri, shuffle this album."
• "Hey Siri, play my roadtrip playlist shuffled."
• "Hey Siri, shuffle all of my songs."
• "Hey Siri, turn off shuffle."

Learn more ways you can use Siri to play and control music.

How to shuffle an album or playlist

1. Open the Apple Music app.
2. Open an album or playlist.
3. At the top of an album or playlist, tap the Shuffle button.

You can't turn off shuffle from here. Learn how to turn off shuffle.

How to shuffle all songs or albums in your library

1. Open the Apple Music app.
2. At the bottom of your screen, tap Library.
3. Tap Songs or Albums.
4. At the top of Songs or Albums, tap the Shuffle button.

You can't turn off shuffle from here. Learn how to turn off shuffle.

If you don't see the Shuffle button

• Update your iPhone to the latest version of iOS.
• You can't shuffle music in your Autoplay queue. If you're autoplaying music, the Shuffle button disappears. Learn more about Autoplay.
• Shuffle isn't available in the Apple Music Classical app."

If you're using the very latest version of iOS and the issue persists, contact Apple Support for further assistance here: Get Support.

Take care.