iPad 9th gen. losing Internet connection after being idle on T-Mobile Home Internet

Question

Level 1

9 points

iPad 9th gen. losing Internet connection after being idle on T-Mobile Home Internet

I have many devices on my home network, including many other Apple devices, and the only device that has this issue is my new 9th generation iPad. I use a T-Mobile 5G router to connect to the Internet.

After my iPad sits idle for a while (in sleep mode), when I start using it again, I find that my iPad is no longer connected to the Internet (though it is still connected to my WiFi network). If I go into Settings and tap WiFi, after a few seconds, the orange “No Internet connection” message appears underneath my network name. If I turn WiFi off and then back on, my iPad goes back to being connected to the Internet. Then the problem repeats itself as soon as I leave my iPad idle for a little while.

I am fairly certain this problem has something to do with my T-Mobile Home Internet device, because another T-Mobile customer with a 9th generation iPad reported this same problem to the Apple discussion forums earlier this year. I’ve tried all of the obvious solutions like updating my iPadOS, resetting network settings, etc.

iPad, iPadOS 17

Posted on Oct 18, 2023 12:46 AM

Reply

Answer 1

Top-ranking reply

MRT1234

Level 1

8 points

Mar 14, 2024 1:22 PM in response to IrnBruNYC

I'm experiencing this exact issue. Has anyone found a solution?

Reply

Answer 2

IrnBruNYC Author

Level 1

9 points

Oct 18, 2023 11:58 AM in response to LotusPilot

There are no VPNs or anything like that installed. This issue appears with private Wi-Fi address enabled or disabled. I have two other iPads on my network running iOS 16 and 17, plus several iPhones, none of them has this problem.

Reply

Answer 3

Oct 18, 2023 2:23 AM in response to IrnBruNYC

Do you have any security Apps (such as Norton) or VPN installed on your iPad? If so, these may be interfering with your iPad's internal routing table - and may interfere with AirPrint/AirPlay and other Apple services. It may be necessary to temporarily remove such Apps from your iPad - and then perform a forced-restart of your iPad.

While restarting your iPad, a further restart of your WiFi Router may be helpful.

You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:

WiFi Router
Upstream wired Network Switch(es) (if any)
WiFi Access Points / Network Extenders
Other fixed infrastructure devices - such as Printers
Client devices (your iPad)

Restarting your iPad, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of the iPad:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

If you continue to have difficulties, check to see if your iPad is using the new WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address

The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can interfere with anticipated operation of other devices, such as AirPrint/Airplay. In such circumstances, you may need to disable this feature - and can be enabled or disabled for each individual network.

Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support

Reply

Answer 4

Dec 28, 2023 12:26 PM in response to LotusPilot

Didn't work for me. But I can run the IPAD off my Samsung Hotspot which is connected to my Spectrum WIFI

Reply

iPad 9th gen. losing Internet connection after being idle on T-Mobile Home Internet

Similar questions