macbook usb c ports not working correctly

my macbook pro usb c ports will stop working after a few hours or if i restart my computer. i get no power from external devices nor does the laptop accepts any charge from my macbook charge


ive already reseted the smc and pram multiple times but that didn't work, my battery only has 161 cycles and in normal condition


the only way my usbc port will work again is if i remove the battery from logic board and drain all power and let sit for an hour. at that point the usb c ports will work again. but the same issues happens again as stated above .


any ideas why this could be happening?

MacBook Pro 13″, macOS 13.2

Posted on Oct 19, 2023 8:51 AM

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Oct 19, 2023 9:52 AM in response to deondre179

deondre179 wrote:

my macbook pro usb c ports will stop working after a few hours or if i restart my computer. i get no power from external devices nor does the laptop accepts any charge from my macbook charge

ive already reseted the smc and pram multiple times but that didn't work, my battery only has 161 cycles and in normal condition

the only way my usbc port will work again is if i remove the battery from logic board and drain all power and let sit for an hour. at that point the usb c ports will work again. but the same issues happens again as stated above .

any ideas why this could be happening?


Even though it says Normal Condition— I would take it in for assessment.


Your symptoms suggest a hardware issue...


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Make an appointment for a "hardware issue"

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macbook usb c ports not working correctly

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