locked out of my account by hackers
I have an old itunes/apple account. To be honest I'd forgotten it was even active. I've not used it in 10 years.
Today I got some emails saying my security questions and password has been changed. I guess I had some old password which was leaked on the dark web associated with this account. Like I said, I've not used it in years.
Now I can reset the password as the account is still associated with my email. The hackers can't get that. But they know the security questions. They seem to have changed these to Chinese. Strange right?! Now whether they have just somehow changed these questions text to be Chinese or whether they have actually change the answers too I don't know. I don't know the answers to the questions even if I did set them up a while ago.
When I log into my account now it asks me to confirm with the security questions after putting in the new correct password. Obviously I don't know these questions because they were changed by the hackers. It appears they can reset the password using the security questions but I can't reset the security questions using the password. How mad is that?!
I spoke to support for 40 mins on the phone and they basically said there's nothing they can do. They can't reset the questions, they can't block or suspend the account. I can lock it by purposefully entering the wrong password 10 times but then they can just reopen it by filling in the security questions. It's madness how it's come to this.
Any advice? I'd be happy if the whole account was just deleted at this point to be fair. I don't want some Chinese hackers using my cloud account for god knows what.
