locked out of my account by hackers

Hi mattfjohnson

welcome to the Apple (user-to-user) Community.

Re: "locked out : old itunes/apple account : I can't reset the security questions using the password".

Apple Support have this (archived) article online that may or may not be helpful:

What to do: If you forgot the answers to your Apple ID security questions - Apple Support

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Re: "locked out of my account by hackers"

See: What to do: If you think your Apple ID has been compromised - Apple Support

and See who has access to your iPhone or iPad - Apple Support

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Re: "the account is still associated with my email"

The Apple ID is generally the email address, (in some countries may be a phone number)

Thus, it would be necessary to know the Apple ID (email) in order to access the account.

(The password and security questions would not be enough)

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Apple ID online Log-in  : https://appleid.apple.com.

How to sign in (to your Mac or device) with your Apple ID: Sign in with your Apple ID - Apple Support

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Seems security questions are seldom used any more.

Articles below have info on two-factor authentication which is the system mainly used now with Apple ID

If you wish, you may be able to make the change:

Two-factor authentication for Apple ID - Apple Support Two-factor authentication for Apple ID - Apple Support

How to: Get a verification code and sign in with two-factor authentication - Apple Support

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Re: "I'd be happy if the whole account was just deleted at this point to be fair".

You may want to look carefully through the article below so you understand what the effects would be:

Eg: you won’t be able to access any data, content, or services that were associated with your Apple ID.

How to delete your Apple ID account - Apple Support

All the best :-)

You can reset your Apple ID password and regain access to your account (again!).

See: If you forgot your Apple ID password - Apple Support

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Also: You can change the email address associated with your account:

How to change your Apple ID to a different email address

Go to appleid.apple.com and sign in.

In the Sign-In and Security section, choose Apple ID.

Enter the email address that you want to use as your Apple ID.

Choose Change Apple ID.

If you changed your Apple ID to a third-party email address, check your email for a verification code, then enter the code. Learn what to do if you didn't get the email.

If you use services like iCloud or Messages to share with friends and colleagues, sign in to those services with your updated Apple ID.

NB: If you can't change your Apple ID or if your Apple ID is a phone number

Learn more : Change your Apple ID - Apple Support

包17 wrote:

Exact same thing for me. I just want to know what the harm is in them having my account? I don't have any cards linked, I don't know about any personal info.. there's nothing on this account for them, yet they've changed my password like 8 times now every time I change it. It's really ******* me off at this point and I can't even delete the account because they changed my questions.

Enabling two-factor authentication eliminates the use of security questions.

Presumably you’ve already gone through all of: If you think your Apple ID has been compromised - Apple Support

including enabling two-factor authentication (which, again, removes the security questions), changing your device passcode, and adding a passcode or PIN at your cellular carrier.

Also run Safety Check: Personal Safety User Guide - Apple Support

If not, start there.

cruurakarc233 wrote:

I see. I think Apple have access to the login details of all the Apple IDs in the world. But I am not sure.

If you lose complete control of your Apple ID account (as happened months back in the reply thread above), then the Apple ID becomes Not Your Apple ID account as far as anybody outside can tell.

You become indistinguishable from a miscreant trying to gain access to an Apple ID account that is Not Yours.

There is no good fix for this, particularly for cases where an Apple ID seemingly with a re-used password (bad) and seemingly with no two-factor authentication (bad) was left fallow (bad).

These oldest and unfortunately least secure logins—across all password-protected services—have unfortunately been getting lost or wrested away for many years. These login losses are why password generators, password managers, hardware security keys, and multi-factor authentication all exist. But not everybody has migrated.

Exact same thing for me. I just want to know what the harm is in them having my account? I don't have any cards linked, I don't know about any personal info.. there's nothing on this account for them, yet they've changed my password like 8 times now every time I change it. It's really ******* me off at this point and I can't even delete the account because they changed my questions.

I see. I think Apple have access to the login details of all the Apple IDs in the world. But I am not sure.