"This pop-up that I’m offline keeps coming on my screen.: The full message is, ‘you are offline. Go to settings and check your internet connection.’ Which I have done with no avail”
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Troubleshooting iPhone WiFi:
A. About "No Internet Connection":
Just because you are connected to a network, does not mean you have an Internet connection. You may be connected to an internal LAN, and not to the Internet.
B. A few thoughts to try:
I. Start Here: If your iPhone, iPad, or iPod Touch won't Connect to a Wi-Fi Network - Apple Support
II. Clear the Temporary Internet Files:
III. Restart your Router:
- Power: off the router
- Wait: 30 seconds
- Power: It back on
IV. Reconnect to your Network:
- Go to: Settings
- Tap: Wi-Fi
- Disable: Wi-Fi
- Wait: 30 seconds
- Enable: Wi-Fi
V. Add Back the Network:
- Go to: Settings
- Tap: Wi-Fi
- Remove: the network
- Wait: 30 seconds
- Add: the network back