Need help with iPhone fitness Application!

After an update to iOS 17.0.3, I have an issue with the Fitness App using the Apple Watch and the fitness application. I often spoke to a Health specialist and asked why the Summary looked different every time I used the app. Here is the issue.

  1. If I jog for 50 minutes, it would show only 20 minutes of exercise or less. When I checked the distance in a few hours it showed 2.53 mi, and the same exercise time, even though I move around the house very fast. The health specialist said it did not calculate the time according to my age as my heart rate was low indoors. When I had iOS 16, it used to calculate the total time of me moving and the distance. So, if I take the total distance and divide it by the total exercise time I am jogging 7.6 mi/hour. No way I do.
  2. I went to the Apple website and downloaded their summary display fitness app, and I noticed 32 minutes of exercise, 0.41 mi distance, which makes the total speed of 0.77 mi. hour. So the application registered the time of exercise of a person who hardly walked? What was the heart rate of this person, walking like a turtle? Or, maybe he is 100-year-old man, that's why the application did consider it as an exercise, which I doubt.


I am really confused can someone explain how to make the app function like it was before.?


Thank you very much.


1) My screen shot



2) Apple website


iPhone 14 Pro Max

Posted on Oct 19, 2023 7:35 PM

Reply
4 replies

Oct 20, 2023 2:49 PM in response to Girshon Rutstein

Hi Girshon Rutstein,


We recommend that you try the steps in the following link to Get the most accurate measurements using your Apple Watch.


To perform the steps in the article we suggested above, click and open the link, read the subheadings below, and try each step.


1) Keep your personal information up to date
2) Make sure that you earn Move and Exercise credit
3) Make sure that Wrist Detection is on
4) Check the fit
5) Get the most accurate heart rate measurement
6) Choose the best workout
7) Calibrate your Apple Watch


The reason why we are recommending the steps above is because they will show you how to get the most accurate measurements using your Apple Watch.


If you’re still experiencing the same issue, then give the steps here a try: Calibrate your Apple Watch for improved Workout and Activity accuracy - Apple Support


Please let us know the outcome after giving the above steps a try.


Thanks for using the Apple Support Communities.


Cheers!

Oct 20, 2023 4:55 PM in response to J_Johnnyboy

Thanks J_Johnnyboy. Why I have never had any issues since I got my Apple Watch 5 before I updated to iOS 17? The Apple watch would calculate the total amount of steps and the total amount of moving around. If I sit or remove the watch it would stop measuring the steps, the time, and the calories.


By your recommendation, I went through all the steps you recommended,:

1) Keep your personal information up to date YES
2) Make sure that you earn Move and Exercise credit YES
3) Make sure that Wrist Detection is on YES
4) Check the fit YES
5) Get the most accurate heart rate measurement YES
6) Choose the best workout NO, I do not use the work out, and never used it before.
7) Calibrate your Apple Watch NO. Did not need to before as it was working perfectly
For example 3.2 mi 7,200 steps 450 calories it would show 64 minutes excersize, which would be the total time including brisk walking 40 min, walking the dog 15 and walking around the house. After brisk walking 7AM coming home it would show me 45 MINUTES and I compared with the clock toimer, was presize.

Today, for example I used the same routine and at the end of the day it showed me 5 minutes excersize, :o) LOL, a total joke. See the screen shot. I measured my heart rate when I paused it showed 115 bpm, maybe thats why the application did not register according to my age. But... the application doesn't know that I am perfectly fit playing tennis tournament for 25 years.
If I take 2.3 mi distance and take the reading of 5 minutes excersize, I am walking with 27.6 mi/h speed. LOL, impossible.
The health specialist at Apple said that it's a wrong calculations, thats not how this application works. He said that it reads the heart rate. So either if I am in too good of a fit or I am way out of shape or an old man the application is not for me, thats what he said. :o) LOL. Hipotetically speaking if I would have been 100 years old for me walking 1 mi with very slow pace for an hour should have registered as an excerise and time as I would have had 1 mi distance, unfortunatelly it would show ZERO.


Oct 20, 2023 5:30 PM in response to Girshon Rutstein

Hi Girshon Rutstein,


We appreciate you for providing us this update. You've done an excellent job in isolating this behavior, along with contacting Apple Support. If you feel that the data is incorrect, we encourage for you to continue working with Apple Support as they have the necessary tools to investigate this further for you. If needed, here's the link to contact them: Get Support


Kind regards.

Oct 20, 2023 6:36 PM in response to bryanr14

Vryanr14, its a waiste of my time to go to Apple and report my discoveries. I have done many times before and nothing been done unless thousands complaints. So instead, I spoke to health application specialistsat least 5 times, and I have never had a straight answer, because they were informed how the watch should register using the newest fit application. But practically they were hard to convince as they could not access my reading, even offerring them share my iPhone or Apple screen showing the screenshot, but the answer was they are not allowed to view health applications. Oh well, I hope the next version of iOS will include the total moving time and display it properly.

Apple health support suggestion was to use a workout application manually and choose the activity, which makes it very difficult to use throughout the day. For example for a person who is walking outdoors plus indoors, then sitsin the car and goes to play tennis, and goes for a swim, should be all calculated as a summary excersize, but not starting each workout separately, ending, starting over a different work out and end it again.


The application should record the total minutes work out, steps, and calories, like it was doing it before iOS 17. As far as people using only one activity its OK, still I do not believe that after running a person comes home and goes to bed and sleeps. He is still moving around the house upstairs downstairs playing with kids, I believe its all part of over all FITNESS!

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