software update notification

arianaaustin Said:

"software update notification: Ive just updated my iPhone XR, and ive got a notification saying my phone has been updated, however whenever I press the 'ok' button the notification is not going away and ive tried to restart my phone but I cannot."

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Getting a Notification to Go Away:

Start with a Force Restart: Force restart iPhone - Apple Support

arianaaustin Said:

"software update notification: my phone is locked and I cannot unlock it as the notification which is frozen on my screen is covering the keypad to unlock "

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Getting Access to the Home Screen:



A. Give Apple a Call:

Being you are having this as an ongoing issue, contact Apple Support. Report back what they say.

Apple Support Contact Us Info:

• Contact Us - Choose Locations
• Proceed from there as necessary
• Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through, sure enough.

B. Restore your iPhone from a Backup:

Have any backups of this iPhone prior to this occurrence? If so, restore your iPhone from one that has these photos (the most recent backup, ideally). If not, then take this as a learning experience, knowing to always back up your device for recovery purposes. Note that the backup would need to be of the same iOS as what is currently installed, as downgrading the iOS is not an option for iPhones. Important: Back up you iPhone prior to performing this restoration, should anything go wrong from here on out.

As a last result...

C. Set this Up Anew:

If you cannot get around this, then you'd likely have to reset your iPhone, as if you were to sell it. Perform as interacted here, including the backup creation and the iCloudlogout.: What to do Before you Sell, Give Away, or Trade in your iPhone, iPad, or iPod touch - Apple Support. See if it then works. If you have no concern for loss of data, then just perform this.

arianaaustin Said:

"software update notification: Ive just updated my iPhone XR, and ive got a notification saying my phone has been updated, however whenever I press the 'ok' button the notification is not going away and ive tried to restart my phone but I cannot."

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Report back if this fixes this...

Close All Apps:

Hold you finger down as you swipe up from the bottom-left corner, to the top-right corner. Then, close all of these open apps, by swiping up quickly for each app.

I want to update my iPhone