SharonKP Author

Level 1

4 points

Untrusted cert title

When trying to add MacOS. I keep getting the error untrusted cert title

Posted on Oct 20, 2023 3:22 PM

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Recovery server is damaged, untrusted certificate title. I cannot install macos sierra it says The installer information on the recovery server is damaged. I have tried changing the daye so that i can use expired certificates cause that was what was recommended but then another message pops up that says untrusted certificate title . What can i do to fix this problem? I am using macbook pro 13” 2017
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[High Sierra] softwareupdated[548]: Failed Software Update Hello there, on my mid-2010 iMac, running High Sierra 10.13.6 (17G14042), softwareupdate has stopped working on 2023 May 2nd. The error reported in /var/log/install.log shows a certificate trust issue. This cert was updated on that date. In my keychain I have no conficting certificates along the whole chain. A my browsers show no certificate validation problem. I suspect softwareupdated has the old certificate pinned/hardcoded, but I don't know if/how I can override this. Is there a way to get it work again? Thanks! Here's the full log excerpt: ------------------------- 2023-05-21 21:54:25+02 tabby-imac softwareupdate[17677]: Starting softwareupdate CLI tool 2023-05-21 21:54:25+02 tabby-imac softwareupdated[548]: SUUpdateServiceClient: (softwareupdate) is Apple Signed! 2023-05-21 21:54:25+02 tabby-imac softwareupdated[548]: Adding client SUUpdateServiceClient pid=17677, uid=501, installAuth=NO rights=(), transactions=0 (/usr/sbin/softwareupdate) 2023-05-21 21:54:25+02 tabby-imac softwareupdated[548]: SUScan: Scan for client pid 548 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated) 2023-05-21 21:54:25+02 tabby-imac softwareupdated[548]: Failed Software Update - Refusing invalid certificate from host: swscan.apple.com 2023-05-21 21:54:25+02 tabby-imac softwareupdated[548]: Failed Software Update - Refusing invalid certificate from host: swscan.apple.com 2023-05-21 21:54:25+02 tabby-imac softwareupdated[548]: SUScan: Elapsed scan time = 0.1 2023-05-21 21:54:25+02 tabby-imac softwareupdated[548]: SUScan: Error encountered in scan: Error Domain=NSURLErrorDomain Code=-1012 "(null)" UserInfo={NSErrorFailingURLStringKey=https://swscan.apple.com/content/catalogs/others/index-10.13-10.12-10.11-10.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog, NSErrorFailingURLKey=https://swscan.apple.com/content/catalogs/others/index-10.13-10.12-10.11-10.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog, NSLocalizedRecoverySuggestion=Assicurati di essere connesso a internet e riprova., SUErrorRelatedCode=SUErrorCodeScanCatalogNotFound} 2023-05-21 21:54:25+02 tabby-imac softwareupdated[548]: Scan got error Impossibile completare l'operazione. (NSURLErrorDomain errore -1012.) 2023-05-21 21:54:25+02 tabby-imac softwareupdated[548]: Removing client SUUpdateServiceClient pid=17677, uid=501, installAuth=NO rights=(), transactions=0 (/usr/sbin/softwareupdate) ------------------- [Re-Titled by Moderator]
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MacBook my MacBook is failing to verify the server certificate
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Community Specialist

Oct 21, 2023 1:18 PM in response to SharonKP

We would like to see how we can help you with your Mac. Can you let us know what you mean by adding macOS? Are you trying to update the macOS, or reinstall the macOS from Recovery? Check out the steps in tjhis link and let us know if you have any questions: If an error occurred while updating or installing macOS - Apple Support

"Install in safe mode

Install while your Mac is started up in safe mode. To start up in safe mode, determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:

Apple silicon

Shut down your Mac.
Turn on your Mac and continue to press and hold the power button until you see the startup options window.
Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”
Log in to your Mac. You might be asked to log in again.

Intel processor

Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
Release the key when you see the login window, then log in to your Mac.
You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window."

Cheers!

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Untrusted cert title

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