Hi, I have Iphone 12 pro max. My phone started to keep freezing and restarting this week. I freed up space. I did force restart but it did not work. How can I fix it?

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Level 1

5 points

Hi, I have Iphone 12 pro max. My phone started to keep freezing and restarting this week. I freed up space. I did force restart but it did not work. How can I fix it?

I deleted some more apps, even spotify. I am trying to take a back up but unfortunately it freezes literally in 5 seconds. If I can take a back up, then I can do switch to factory settings, but each time I connect to itunes, connection times out as iphone freezes. Can you help?

iPhone 12 Pro Max, iOS 17

Posted on Oct 21, 2023 8:19 AM

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Answer 1

Bob Timmons

Level 10

185,024 points

Oct 21, 2023 8:23 AM in response to kanhurkan

Try the Forced Restart again.

Force restart iPhone - Apple Support

There are only 2 possible results when you perform a Forced Restart:

1) The phone returns to normal operation.....or, if not....

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.

You can find a list of authorized service shops in your area using the link just below:

Find Locations

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Hi, I have Iphone 12 pro max. My phone started to keep freezing and restarting this week. I freed up space. I did force restart but it did not work. How can I fix it?

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