Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot create a new primary iCloud email

I had created my Apple ID using gmail way back when, and now I wanna create an iCloud email as well. For whatever reason, I cannot see the "iCloud mail" option in my Apple ID settings or in my online iCloud account as well.

When I go to iCloud.com/mail, I get the following screen.


Why is it not available at all? Is this an iCloud+ membership thing? I highly doubt that because my family members use an iCloud mail account without any iCloud+ membership.


Any help would be appreciated. Thanks!

MacBook Air, macOS 14.0

Posted on Oct 21, 2023 8:40 AM

Reply
1 reply

Oct 22, 2023 9:16 AM in response to harshil259

Hi harshil259,


We'd like to share a resource that might help. To clarify, you're asking how to create an entirely new Apple ID with an @iCloud address, correct? If so, this has the steps you need: Create a primary email address for iCloud Mail - Apple Support


If these are the steps you're following and the issue persists, reach us directly with this link: Get Support


Take care.

Cannot create a new primary iCloud email

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.