Carplay has stopped connecting to my 2017 Genesis G80
Carplay has worked flawlessly in my G80 since I purchased the car. Suddenly, it stopped connecting to my iphone 13 Pro.
iPhone 13 Pro
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User profile for user:
Gena_D
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Community Specialist
Hello Maxion,
We have a great support article that might help with this. Please take a look at it here: If you need help with CarPlay - Apple Support. Follow this guidance:
"What you need to use CarPlay
- Make sure that your country or region supports CarPlay.
- Make sure your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.
- Make sure that your iPhone has the latest version of iOS.
Check your wired or wireless connection and your iPhone settings
If your iPhone is updated to the latest version of iOS, follow these steps—checking CarPlay after each step:
- Check your connection to your CarPlay stereo:
- If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
- If you have a wireless connection, make sure that Bluetooth is turned on on your iPhone under Settings > Bluetooth. Then go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on.
2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display and select it.
3. Restart your iPhone and your car.
5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions. If Content & Privacy Restrictions is on, tap Allowed Apps, and make sure that CarPlay is enabled.
6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.
If you still have issues connecting to CarPlay, contact Apple Support.
Connect your iPhone with a USB-C connector to CarPlay with the USB-C to Lightning Adapter
You can use the USB-C to Lightning Adapter with wired CarPlay in most vehicles. However, some combinations of adapters, cables, and vehicle entertainment systems might disrupt the wired CarPlay connection. In this situation or for cars that support only wired CarPlay, use a direct connection with a USB cable.
Learn more about the USB-C to Lightning Adapter."
We hope this helps. Let us know if we can assist with anything else at all. Take care.