2019 MacBook Pro camera not working.

Hi!

Here to help!

If FaceTime isn't working on your Mac - Apple Support

But I am worried about the light not burning. This might be hardware related.

Could you check:

 > about this Mac > system report and then left column, click "USB".

It should list something like

"built-in iSight"

or

"FaceTime HD Camera (Built-in)"

etc.

If on Ventura/Sonoma, go to about this Mac and scroll all the way down for system report.

If your camera is not recognised as a USB external built-in device, it's probably hardware-related and service is recommended.

If it is listed, try something like:

Test all apps, browsers after restart

add a test user account to see if camera is working there.

Let me know if you need more help,

Kind regards

RRD

I’m having the exact same issue as you in the exact same MacBook Pro. I have followed all the guidance about checking for blocked apps etc. All good.

I also have the same camera details to you (apart from I have a serial number). Reckon this is a bug?