You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 15 Pro Max cellular service issues

I kept getting weak 4G/5G signal on my iphone 15 pro max. Or sometimes when i have full bars with 5G but somehow the page/video/game isnt loading. Anyone facing same issue? I did a restart/network reset/factory reset but no use


[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 17

Posted on Oct 21, 2023 12:58 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 11, 2023 12:40 AM

We can clearly see that 136 people are facing the same problem plus a dozen more that didn't complaint yet but are about to. Apple need to come up with an update and get this sorted please ASAP.

256 replies

Feb 6, 2024 8:51 AM in response to mrokarkd250


I am having these exact same issues. This is a cell phone tower that is right outside the building where I work. I should have full bars and uninterrupted service in this situation, but experience buffering and lagging load-up of app pages. Not only that, but coworkers of mine who have different phones (Motorola) on the same network have almost full signal INSIDE the building. Obviously, this is a device problem.


I have never used iPhone and I must say that this has left the worst impression of Apple products upon me. I simply don't understand why people have always tried to convince me of how great they are, because between my device experience, and the iOS experience, I hate iPhone.

Apr 10, 2024 5:51 PM in response to mrokarkd250

I have been trying to diagnose the overwhelming quality issues with calls and internet service on AT&T with an iPhone 15 pro Max. I spent countless hours complaining to AT&T who eventually referred me to Apple. Apples said everything is fine. However, i have to repeat myself t about 20 callers per day, i get call failed dozens of times a day and calls drop about 10 times per day. Additionally, , i have data issues on VOIP, skype and whatsapp. The map constantly puts my in some place far from where i am which confuses instructions and i miss turns. Meanwhile, my wife is using an iPhone 14 Pro Max and is next to me without any of the same issues. Finally, AT&T admitted that the new IPhone 15 has an eSIM and that seems to be the problem. I am downgrading to a 14 to see if my problems are resolved. I will keep everyone updated

Jun 1, 2024 6:10 AM in response to mrokarkd250

I have the exact same issues as well. I also have an iPhone 14 that I use for work. Both are used on AT&T and the difference is mind blowing. On Wi-Fi my 15 Pro max paled in comparison to my 14. 15 Pro Max download speeds were 16.20, and 14 was 631.98. On just the AT&T network my 15 Pro Man wit one bar of 5G had download speed of 7.74 while my 14 with LTE 2 bars was 23.09. I also have connectivity issues with Bluetooth as well. While on Bluetooth people say I sound far away, calls drop with full reception and if I have full bars my phone turns into a paperweight, means data comes to a halt and people say the call sounds like it’s breaking up. If I test the data on my 14 with full 5G I get amazing fast speeds and no lag. Sounds like there is a big issues with the 15 pro max.

iPhone 15 Pro Max cellular service issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.